The Impact You Will Have in This RoleAs a
Senior Application Support Engineer, you will help power DTCC's global financial markets infrastructure by ensuring the reliability, availability, and performance of Institutional Trade Processing (ITP) platforms that support
cross-border equity and debt trade processing and settlement.
Leveraging
Site Reliability Engineering (SRE) principles, you will support a portfolio of
40+ mission-critical applications across a modern ecosystem of
AWS, OpenShift Container Platform (OCP), Kafka, IBM MQ, and distributed systems. You will play a key role in driving operational excellence, improving resiliency, reducing operational risk, and advancing automation across critical trade processing platforms.
Working closely with globally distributed teams across Application Development, Infrastructure, Cloud, Network, and Operations, you will help deliver stable, scalable, and highly available services that support DTCC's mission-critical business functions.
Your Primary Responsibilities:
Production Reliability & Incident Management - Ensure the availability, stability, and performance of mission-critical applications.
- Lead incident response, troubleshooting, and root cause analysis (RCA) activities.
- Drive preventative solutions that improve resiliency and reduce recurring issues.
Operational Excellence & Resiliency - Support application recovery, failover, disaster recovery (DR), and business continuity activities.
- Maintain operational readiness across a portfolio of enterprise applications.
- Support critical processing schedules and service-level commitments.
Change, Release & Automation - Support application deployments, releases, and vendor upgrades.
- Drive automation initiatives that improve efficiency and reduce operational risk.
- Enhance monitoring, alerting, observability, and operational tooling.
Collaboration & Governance - Partner with Development, Infrastructure, Cloud, Database, Network, Security, and Product teams to ensure platform reliability.
- Support audit, risk, compliance, and operational control requirements.
- Build strong partnerships across globally distributed teams to drive continuous improvement.
Qualifications - Bachelor's degree preferred or equivalent practical experience
- 6-8 years of experience supporting enterprise applications in complex production environments
Shift information -
Second Shift (EST) - Monday - Friday
- 3:00 PM - 11:00 PM EST
Talents Needed for Success:Core Technologies - Java/J2EE
- Oracle, SQL, DB2
- IBM MQ, Kafka
- Splunk, Grafana, AutoSys
- ServiceNow and ITIL
- Linux/Unix
- AWS
Required Experience - Strong understanding of Site Reliability Engineering (SRE) principles, including reliability, observability, automation, and incident prevention.
- Experience supporting enterprise-scale, distributed applications in production environments.
- Experience with cloud technologies and modern infrastructure platforms.
- Understanding of messaging systems, middleware, and integration technologies (IBM MQ, Kafka, IIB, or similar).
- Exposure to container platforms such as OpenShift, Kubernetes, or Docker.
- Strong troubleshooting, analytical, and problem-solving skills.
Preferred skills - Kafka and event-driven architecture experience.
- Mainframe exposure (JCL, batch processing, job monitoring).
- Python or other scripting languages.
- Financial Services, Capital Markets, or Securities Processing experience.
- AI-driven automation or operational efficiency initiatives.
- Enterprise integration and distributed processing platforms.
About UsWith over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at or connect with us on LinkedIn , X , YouTube , Facebook and Instagram .
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
Learn more about Clearance and Settlement by clicking here .
About the TeamServes as a dedicated technology resource for advancing DTCC's business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC's mission to support the financial markets.
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