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Senior Application Support Engineer

Remote • Posted 30+ days ago • Updated 5 hours ago

Full Time

Remote

Fitment

Dice Job Match Score™

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Job Details

Skills

Optimization
Continuous Improvement
Business Software
Service Operations
Collaboration
Management
Workflow
Scripting
Relational Databases
Microsoft SQL Server
Snow Flake Schema
Problem Management
Application Support
Kanban
SAFE
Scrum
Agile
Release Management
Attention To Detail
English
Cloud Computing
Amazon Web Services
Continuous Integration
Continuous Delivery
GitLab
Jenkins
Programming Languages
Java
Python
ServiceNow
JIRA
Confluence

Summary

We are seeking a highly skilled and proactive Senior Application Support Engineer to ensure seamless operation and optimization of business application services. Join our team to play a crucial role in maintaining reliability, driving continuous improvement and delivering high-quality support for our technology-driven environment. Responsibilities Ensure timely resolution of issues to maintain smooth business application service operations Facilitate the successful transition of application features from development to production environments Develop and implement initiatives to improve and optimize application service operations Assist in automating manual activities to enhance service consistency and efficiency for end-users Communicate effectively with stakeholders during incident and problem management Manage escalations related to operational topics Collaborate with multiple teams to align with Agile frameworks like Kanban, SAFe or SCRUM Oversee release management and foster engineering alignment within Agile delivery practices Requirements 3+ years of experience in Collibra or Collibra workflow scripting Proficiency in relational databases including Microsoft SQL Server (Snowflake is a plus) Expertise in incident and problem management for application support Background in at least one Enterprise Agile Framework such as Kanban, SAFe or SCRUM Strong foundation in Agile delivery with release management and engineering exposure Capability to handle and prioritize multiple operations or projects with attention to detail English proficiency at B2 level or higher Nice to have Knowledge of cloud services preferably AWS Familiarity with CI/CD pipelines and tools like GitLab or Jenkins Background in programming languages such as Java and Python Understanding of tools like ServiceNow, Jira and Confluence

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10330481
Position Id: 7b6f7568d92821da07df48704fe98b5a
Posted 30+ days ago

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