POSITION OVERVIEW:
Be part of the federal judiciary where high-level, cutting-edge technology serves the administration of justice!
The Office of Information Technology for the United States District Court and the Probation and Pretrial Services Office for the Central District of California is seeking full-time PC Administrators to provide help desk support for the Western Division in Santa Ana, California. The Central District of California consists of five courthouse locations and thirteen Probation and Pretrial Offices. The incumbent performs work related to setting up, maintaining and supporting computer systems, mobile devices, and courtroom technologies. Occasional travel to other divisional offices may be required.
REPRESENTATIVE DUTIES:
- Provide information and troubleshooting assistance to court staff via the IT Help Desk for applications, hardware, mobile devices and wireless technology.
- Perform tasks including installation, troubleshooting, repair, and configuration of a wide array of hardware and software over the phone, in-person or remote connection.
- Assist in the planning, coordination, implementation, and support of computer security software.
- Develop and implement protocols and procedures directly related to Information Technology.
- Develop and maintain local court technical and user documentation.
- Provide onsite training for hardware, software applications and mobile technology.
- Monitor day-to-day help desk activity by logging calls and communications received by the IT Help Desk in a tracking system.
- Perform periodic inventory of hardware and software, ensuring only licensed copies of software are in use and comply with asset management procedures.
- Perform preventative maintenance on computers, peripherals, and mobile communication equipment.
- Responsible for working with other members of the court in planning and preparation for court-related and special events, including telephonic conferences, video conferences, and use of various courtroom technologies.
- Monitor new developments in computer hardware, software and data communication capabilities, and advises court managers of available options and their potential applications to court needs.
- Maintain collaborative communication with other Information Technology court personnel.
- Maintain support and maintenance schedules for all audio/visual and telecommunications systems and equipment.
- Coordinate warranty work, maintenance agreements, and timely repair of equipment for all vendor contracts covering audio/visual and telecommunications equipment.
- Provide on-site repair and/or replacement of audio/visual and telecommunications equipment and supplies.
- Routinely perform tests and provide preventative maintenance on AV systems and courtroom technology systems.
- Perform other duties as assigned.
QUALIFICATIONS:
· To qualify for the PC Administrator position, an applicant must have a high school diploma or equivalent and one year of specialized work experience (specialized experience is defined as progressively responsible experience related to the technical aspects of information technology, office automation, and data communications and their applications, terminology, and methodology).
· The successful candidate will have excellent interpersonal and customer service skills, able to communicate with confidence, clarity, conciseness, and tact.
· The successful candidate will possess the ability to work effectively in a team environment and exhibit at all times and to all persons a courteous, professional and cooperative attitude, and a self-imposed standard of integrity and excellence.
PREFERRED QUALIFICATIONS:
· Advanced knowledge of Windows OS, MS Office products, Adobe Acrobat, Anti-virus and Malware software in an Active Directory environment.
· Fundamental understanding of desktop virtualization, preferably with VMWare.
· Knowledge of MS SharePoint is highly desired.
· Experience configuring and troubleshooting iOS and other mobile devices.
· Bachelor’s degree from an accredited college, university, or technical school in related field of study.
· CompTIA A+ Certification.
· Microsoft Office Specialist Certification.
· Detailed-oriented, meticulous, and highly organized with excellent project management skills.
· Dependable with the ability to work independently and collaboratively.
· Problem solver who is results oriented with the ability to analyze, isolate, and resolve issues promptly.
· Training Experience.
· Familiarity with VoIP communication systems.
· Experience working in a court or with high level personnel.
· Possess the ability to effectively manage multiple tasks efficiently despite frequent interruptions.
· Capability to effectively explain technical concepts to personnel at all levels of IT knowledge.
· Excellent written and verbal communications skills.
· Demonstrate proactive and responsive customer service skills.
· Ability to lift up to 50lbs.
BENEFITS:
In addition to salary, the federal government’s benefits equate to no less than 33% of an employee’s total compensation (see Total Compensation sample below). Federal employees are entitled to federal benefits such as health, dental, vision, life insurance, long-term disability insurance, long-term care insurance and flexible spending accounts. Participation in a defined benefit plan the Federal Employees Retirement System-Further Revised Annuity Employee (FERS-FRAE), and up to 5% matching contributions on retirement savings through the Thrift Savings Plan (401k equivalent). Generous accrual of paid time vacation and sick leave and 11 paid holidays per year. Paid parental leave after meeting eligibility requirements. Eligible for the Public Student Loan Forgiveness (PSLF) program on eligible student loans. Commuter subsidies for public transportation to and from work. Extensive online training options and in-person training and professional conferences, funds permitting.
Employer Provided Benefits - Total Compensation Approximation Sample (For Illustration Purposes Only) |
Sample Annual Salary | $ 60,000.00 |
Retirement Benefits | $ 17,760.00 |
Health/Life Insurance & Commuter Reimbursement | $ 15,494.00 |
Paid Time-Off (Holidays & Accrued Leave) | $ 8,538.00 |
Total Compensation | $101,792.00 |
INFORMATION FOR APPLICANTS
Starting salary will be determined based on the selected applicant’s relevant qualifications and experience, subject to the court’s salary approval and available funding. The posted salary range represents the full range for this classification.
seeking U.S. citizenship or intending to become a U.S. citizen immediately after meeting the eligibility requirements. As a condition of employment, the successful candidate is required to undergo an FBI background check. The Federal Financial Reform Act requires direct deposit of federal wages for employees. The United States District Court and the Probation and Pretrial Services Office requires employees to adhere to the Code of Conduct for Federal Judicial Employees, which is available on the Court’s website:
HOW TO APPLY
Applications should be submitted to Documents must be in Microsoft Word or PDF format, and the email should reference the vacancy number. Complete applications must include the following:
1. Cover Letter – Address how your background, skills, and experience meet the qualifications listed
2. Resume – Include key career accomplishments
3. An application for Federal Judicial Branch Employment (AO78) (please visit the Court’s website at to download the AO78 application form).
Due to the volume of applications received, the Court will only communicate with those individuals who will be interviewed. Applicants scheduled to interview should advise the Human Resources staff if any accommodation will be necessary to interview. Unfortunately, the Court is unable to reimburse applicants for any travel or parking costs.
The Court reserves the right to modify the conditions of this announcement, commence interviews immediately, withdraw the announcement, or fill the position at any time, any of which actions may occur without notice.
The Federal Judiciary is an Equal Employment Opportunity Employer.
