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Helpdesk Representative - French Speaking

All Lines Technology, Inc

Pennsylvania • Today

Full-time

Sales / Business Development Representative with French speaking

Avacend, Inc.

Remote • Yesterday

Easy Apply

Third Party, Contract

$40 - $43

Helpdesk Technician

Koch Business Solutions

Pittsburgh, Pennsylvania • Today

Full-time

D&T Help Desk Analyst

Motion Recruitment Partners, LLC

Remote • Today

Easy Apply

Contract

Technical Helpdesk Analyst

Conduent

Remote or Texas • Today

Full-time

USD 47,740.00 - 62,000.00 per year

Help Desk Specialist

Ardent Eagle Solutions

Remote or Washington, District of Columbia • Today

Full-time

USD 26.00 - 33.00 per hour

Help desk Technician

Trilon Group

Remote • Today

Full-time

USD 23.00 - 30.00 per hour

Senior Helpdesk Technician

Sun Harbor Advisors LLC

Remote • 2d ago

Easy Apply

Full-time

$60 - $90

Job Details

Skills

Help Desk
Remote Support
Continuous Improvement
French
Information Technology
Computer Science
Technical Support
Microsoft Windows
Operating Systems
Dell
IT Service Management
Remote Access
Analytical Skill
Conflict Resolution
Problem Solving
Computer Hardware
Computer Networking
Documentation
Communication
Customer Service
Dependability
Accountability
Management
Attention To Detail

Summary

As a Helpdesk Representative I, you will play a vital role in supporting field users and internal users by providing remote troubleshooting and technical assistance over the phone. You will help resolve hardware, software, and connectivity issues, document support interactions, and ensure timely resolution or escalation of IT incidents. This role is ideal for someone who enjoys problem-solving, communicating with others, and delivering excellent customer service in a fast-paced IT support environment.

Key Responsibilities
* Provide first-level technical support to field users and internal users over the phone.
* Troubleshoot issues related to Windows operating systems, Dell hardware, and company applications.
* Guide users through problem-solving steps to resolve incidents effectively and efficiently.
* Document all calls, troubleshooting steps, and resolutions using internal ticketing systems.
* Escalate complex or unresolved issues to higher-level support teams as appropriate.
* Follow established IT procedures and contribute to the continuous improvement of support documentation.
* Maintain professionalism and patience when assisting non-technical users.

Minimum Qualifications
* Strong verbal communication and customer service skills in French Language.
* Associate degree or equivalent experience in Information Technology, Computer Science, or a related field.
* 1+ years of experience providing phone-based or remote IT support.
* Basic understanding of Windows operating systems and Dell hardware platforms.
* Familiarity with IT service management concepts (e.g., ticketing systems and incident tracking).

Preferred Skills
* Experience using remote access tools and troubleshooting utilities.
* Strong analytical and problem-solving abilities for hardware and software issues.
* Understanding of basic networking concepts and connectivity troubleshooting.
* Ability to manage multiple support cases simultaneously.
* Clear and concise documentation and communication skills.

Success Factors
The ideal candidate will demonstrate:
* Strong communication and customer service skills.
* Dependability and accountability in managing assigned tickets.
* Attention to detail and adherence to support procedures.
* Initiative to learn and improve support processes.
* Comfort working in a structured, high-volume support environment.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10366007
Position Id: 6c3d4ce96d0cecbaa33d7318a46f44e9
Posted 11 hours ago

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Job Details

Skills

Help Desk
Remote Support
Continuous Improvement
French
Information Technology
Computer Science
Technical Support
Microsoft Windows
Operating Systems
Dell
IT Service Management
Remote Access
Analytical Skill
Conflict Resolution
Problem Solving
Computer Hardware
Computer Networking
Documentation
Communication
Customer Service
Dependability
Accountability
Management
Attention To Detail

Summary

Dice Id: 10366007
Position Id: 6c3d4ce96d0cecbaa33d7318a46f44e9
Posted 11 hours ago

Fitment

Dice Job Match Score™

📋 Comparing job requirements...

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