Senior Helpdesk Technician
Sun Harbor Advisors LLC
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Job Details
Skills
- Familiarity with ticketing systems and remote support tools.
Summary
Position Overview:
We are seeking a skilled and experienced Remote Senior Helpdesk Technician to provide advanced technical support to our clients and internal teams. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and the ability to manage complex issues efficiently in a remote environment.
Key Responsibilities:
Provide remote technical support and troubleshooting for hardware, software, network, and system issues.
Assist end-users with setup, configuration, and problem resolution for desktops, laptops, mobile devices, and peripherals.
Manage and resolve escalated tickets with minimal supervision, ensuring timely and effective solutions.
Document support activities, solutions, and procedures accurately in the ticketing system.
Perform system updates, patches, and maintenance tasks remotely.
Monitor and maintain client systems to ensure optimal performance and security.
Collaborate with other IT team members to resolve complex technical issues.
Provide training and guidance to end-users on new technologies and best practices.
Contribute to the development of support policies, procedures, and documentation.
Stay current with emerging technologies and industry best practices.
Qualifications:
Proven experience as a Helpdesk Technician or Support Specialist, preferably in a remote setting.
Strong knowledge of Windows, macOS, and Linux operating systems.
Experience with networking concepts, VPNs, firewalls, and remote access tools.
Familiarity with ticketing systems and remote support tools.
Excellent problem-solving and analytical skills.
Exceptional communication and interpersonal skills.
Ability to prioritize tasks and manage time effectively in a remote environment.
Relevant certifications (CompTIA A+, Network+, Microsoft Certified, HDI, etc.) are a plus.
Benefits
Incentive Bonus Plans
Comprehensive Medical, Dental, and Vision benefits
401K with Company Match
9 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
- Dice Id: 91163216
- Position Id: 9053308
- Posted 1 hour ago
Company Info
About Sun Harbor Advisors LLC
At SUN HARBOR ADVISORS LLC, we believe that our people are our greatest asset. We are dedicated to fostering a culture of innovation, collaboration, and excellence. As we continue to grow and expand, we are always on the lookout for talented individuals who share our passion for financial success and client service.
Why Work with Us?
- A Culture of Excellence: At SUN HARBOR ADVISORS LLC, we are committed to achieving the highest standards in everything we do. We provide our clients with exceptional service and innovative financial solutions, and we strive to create an environment where our employees can thrive and excel.
- Opportunities for Growth: We invest in our team members' professional development. Whether through ongoing education, mentorship, or hands-on experience, we support our employees in reaching their full potential. We believe in promoting from within and offering career paths that align with individual goals and company needs.
- Collaborative Environment: Our team is a diverse group of professionals who work together to solve complex financial challenges for our clients. We value the unique perspectives and skills each team member brings, fostering an atmosphere of mutual respect and collaboration.
- Impactful Work: When you join SUN HARBOR ADVISORS LLC, you become part of a team that makes a real difference in our clients' lives. Our work helps individuals and businesses achieve financial stability and prosperity, and we take pride in the positive impact we have.
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