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Job Details

Skills

Desktop Support
Active Directory
Entra ID
VPN troubleshooting
troubleshooting
VPN
end user support

Summary

Desktop Support Engineer

onsite at Los Angeles, CA

6 months contract

Work Schedule

Day Shift
Monday Friday (occasional weekends during rollout)
6-month contract

Job Description

The Desktop Support Engineer will provide onsite support to end users during and after laptop replacement activities. The engineer will ensure a smooth transition by assisting with device setup, troubleshooting, user migration, and post-deployment support.

Key Responsibilities

Support end users during laptop replacement.
Assist users with login, MFA, Outlook, Teams, OneDrive, and Office 365 setup.
Troubleshoot hardware and software issues.
Perform user data validation.
Configure printers and peripherals.
Resolve application-related issues.
Escalate unresolved issues to engineering teams.
Document incidents and resolutions.
Provide excellent customer service.

Required Skills

2 4 years of desktop support experience.
Windows 11 support.
Office 365.
Microsoft Teams.
Active Directory.
Azure AD / Entra ID.
BitLocker.
VPN troubleshooting.
Printer support.
Excellent communication skills.

Preferred Certifications

CompTIA A+
Microsoft MD-102
ITIL Foundation

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10109811
Position Id: 9030336
Posted 2 days ago

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