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Desktop Support - Night Shift

Los Angeles, CA, US • Posted 19 hours ago • Updated 19 hours ago

Contract Corp To Corp

Contract W2

6 Months

Occasional Travel Required

On-site

Depends on Experience

Satwic Inc

Fitment

Dice Job Match Score™

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Job Details

Skills

Remote Support
Migration
Microsoft
Laptop
ITIL
Customer Service
Computer Hardware
Active Directory
Printer Support

Summary

Work Schedule

Day Shift/Night Shift
Monday–Friday (occasional weekends during rollout)
6-month contract

The Desktop Support Engineer will provide onsite support to end users during and after laptop replacement activities. The engineer will ensure a smooth transition by assisting with device setup, troubleshooting, user migration, and post-deployment support.

Key Responsibilities

Support end users during laptop replacement.
Assist users with login, MFA, Outlook, Teams, OneDrive, and Office 365 setup.
Troubleshoot hardware and software issues.
Perform user data validation.
Configure printers and peripherals.
Resolve application-related issues.
Escalate unresolved issues to engineering teams.
Document incidents and resolutions.
Provide excellent customer service.

Required Skills

2–4 years of desktop support experience.
Windows 11 support.
Office 365.
Microsoft Teams.
Active Directory.
Azure AD / Entra ID.
BitLocker.
VPN troubleshooting.
Printer support.
Excellent communication skills.

Preferred Certifications

CompTIA A+
Microsoft MD-102
ITIL Foundation

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTL122112
Position Id: 9030309
Posted 19 hours ago

Company Info

About Satwic Inc

Satwic Inc., is an Information Technology consulting services firm that helps clients make intelligent decisions with their data. Our services are optimized to provide compelling value to customers by leveraging our global delivery model, highly talented team of seasoned professionals and refined processes. We have an impeccable track record in delivering Business Intelligence, Data Integration and Data Management solutions.

The name 'Satwic' is derived from the Sanskrit word 'sattwa,' evoking efficiency and optimization in our approach to business processes and technology. As our name suggests, we believe in delivering customer satisfaction using optimal resources and industry best practices. We are based in Glendale (Southern California, USA) with an offshore development center in Bangalore, India.

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Punitha Poovaiah

Recruiter @ Satwic Inc

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