Position: Audience Management
Location: Remote Need to work PST hours. Duration: 6+ Months Pay rate: $60/hr - $63/hr 180269
Job Description: Role Overview: The Audience Management Contractor will own the day to-day execution of audience management, permissions, and routine access across multiple systems supporting Global Retail Support (GRS), Retail Engagement, and the Field.
This role is responsible for handling high-volume operational requests, triaging field issues, managing permissions, and establishing structured documentation and request templates to enable business self-service and reduce single-point-of-failure risk.
Key Responsibilities: Audience Creation and Configuration: Build and maintain standard and bespoke audiences in RPM.
Set up and maintain manual directory groups for complex, nuanced audiences across multiple systems.
Ensure accurate access management to maintain compliance, data privacy, and confidentiality across all systems.
Access and Content Management:
Set up, manage, and audit Box content structures and user access permissions.
Triage, process, and fulfill access requests across multiple platforms
Maintain traceability by documenting the full inventory of managed groups and where they are deployed.
Triage and Support: Manage and monitor the Audience Management Slack channel.
Serve as the first point of contact for day to-day audience-related inquiries, access issues, and troubleshooting reported by the field and business partners.
Escalate complex technical issues or high stakes requirements to the Platform Lead or RCC when appropriate.
Ensure requests are resolved in a timely manner to prevent operational delays.
Documentation and Process Standardization: Formalize existing, scattered documentation into a consolidated suite of clear instructional guides.
Document data privacy rules, guidelines, and best practices regarding people data and appropriate system use in Retail audience management.
Help design and build standardized audience request intake templates to streamline requests and promote business selfservice.
Supported Platforms and Systems: Primary Tools: RPM, Client Directory groups, Box, Slack (channels and workflows).
Connected Platforms and Environments: Hello, Learning, Client Events / Retail NSO tenant, Phantom video, The Grove, and emerging AI tools (e.g., MultiDev, Milan).
Qualifications and Key Skills: Audience and Access Systems Experience: Practical experience administering user access, groups, and audience segmentation across complex, multisystem environments.
Data Privacy and Governance Awareness: Clear understanding of data privacy principles, confidentiality, and governance rules related to managing people data.
Technical Troubleshooting and Triage: Ability to diagnose, investigate, and resolve user access discrepancies, broken audience configurations, and permission issues.
Documentation and Instructional Writing: Demonstrated ability to translate complex technical workflows into structured, easy to-follow documentation, standard operating procedures (SOPs), and request templates.
Communication and Stakeholder Support: Strong communication skills to support Cross functional marketing and engagement teams, manage support channels, and interface effectively with field teams and technical leads.
Key Success Metrics: Timely Execution: Timely response and resolution of all incoming routine audience requests, questions, and access reports.
Documentation Delivery: Delivery of a complete, consolidated documentation suite and standardized request templates before the end of the contract term.
Self Service Enablement: Measurable reduction in the business's dependency on manual consultations through effective selfservice documentation and streamlined request workflows.
Schedule Notes:
Overview of project/day-to-day responsibilities: Partnering with Samantha who is the platform producer. Audience level expert for retail...access for the retail stores (content) and corporate. Lots of system, creating custom groups, support her in the audience management work.
Three bucket - could be less experience (the right type of thinker for the job) - comparable skillsets (no education requirement) HS diploma is fine.
#1 25% Technical system admin work (detailed oriented) - executing, creating this group, troubleshooting this permission, naming conventions, etc
#2 50% Documentation work - big portion. Single point of failure - document - other people can do it when Samantha is out. Clear set up consolidated documents for audience management. Very detailed - need to define a strategy for the playbook, but open to it.
#3 25% Partner and Business communication - support request channel, ask about audience and work with partners across the businesses, talking to the business partner, asking questions, knowing when to push back or hold our ground and translate the niche technical work easily with the other business groups.
Personality fit - strong organization and professional fit skills. Project management skills. Systems thinker, see beyond and past the initial tasks. How to think when they don't know something and how to figure it out. Interacting with several people. Get to the root of the issue and what they are thinking.
Dealt with ability how user permissions work - how technical - sys admin level.
Ex: Communications platform - back end system platform - assign the audience - verify the right users are in there. Look at their profile and check their user permissions (look up by DSID) investigative detailed oriented work. Different naming convention.
All internal audiences and retail and retail corporate
Not engineering technical but organizational technically
RPM don't expect BOX is helpful
Some of type access control, people data system, would be helpful
Dropbox, Microsoft document sharing tool
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit
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