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Computer User Support Specialist, SME

Cayuse Holdings, LLC

Dallas, Texas • Today

Full-time

IT Specialist - End User Support

MVP Consulting Plus

Remote or New York, New York • Today

Full-time

Desktop Support Specialist

The Evolvers Group

Dallas, Texas • 5d ago

Easy Apply

Full-time

Depends on Experience

Desktop Support Technician

Motion Recruitment Partners, LLC

Remote or Clarendon, Vermont • Today

Easy Apply

Contract

Desktop Support Technician

Motion Recruitment Partners, LLC

Remote or Winfield, Kansas • Today

Easy Apply

Contract

Computer Based Training (CBT) Specialist

ACI Group, Inc.

Remote • 7d ago

Easy Apply

Contract

Depends on Experience

Cayuse Holdings, LLC

Job Details

Skills

Innovation
Adaptability
Teamwork
Training
Printers
Laptop
Regulatory Compliance
Operating Systems
Software Packaging
Software Troubleshooting
ROOT
Collaboration
LAN
Network
Evaluation
Optimization
User Experience
Knowledge Management
Continuous Improvement
End-user Training
Computer Hardware
Standard Operating Procedure
Documentation
Network+
SSCP
Cisco Certifications
Information Assurance
Information Architecture
Impact Analysis
Customer Engagement
Technical Support
Problem Management
Microsoft Windows
Microsoft Office
Productivity
ServiceNow
IT Service Management
Issue Tracking
HP
Security Clearance
PASS

Innovation
Adaptability
Teamwork
Training
Printers
Laptop
Regulatory Compliance
Operating Systems
Software Packaging
Software Troubleshooting
ROOT
Collaboration
LAN
Network
Evaluation
Optimization
User Experience
Knowledge Management
Continuous Improvement
End-user Training
Computer Hardware
Standard Operating Procedure
Documentation
Network+
SSCP
Cisco Certifications
Information Assurance
Information Architecture
Impact Analysis
Customer Engagement
Technical Support
Problem Management
Microsoft Windows
Microsoft Office
Productivity
ServiceNow
IT Service Management
Issue Tracking
HP
Security Clearance
PASS

Summary

Overview

The SME Computer User Support Specialist performs technical, operational, and training support to users and technical teams, for PC desktop hardware, output devices, and software packages. Job duties require the technician to install and test output devices, PC's, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots output devices, PC's, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves output device system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

Provide advanced technical, operational, and training support to end users and technical teams for PC desktop hardware, output devices (e.g., printers, scanners), and standard/software packages.
Install, configure, and test PC desktops, laptops, output devices, and other peripherals to ensure proper functionality and compliance with organizational standards.
Configure operating systems, including applying baseline images, setting system parameters, and ensuring adherence to security and configuration policies.
Install, configure, and validate shrink?wrap software and other application software packages, including performing version checks, license verification, and required patches or updates.
Troubleshoot incidents involving PCs, output devices, and peripheral equipment by performing detailed hardware and software diagnostics to identify root causes and implement corrective actions.
Coordinate and track hardware repairs and replacement activities with vendors, maintenance providers, and internal stakeholders, ensuring timely resolution and minimal downtime.
Resolve output device and desktop system problems that require coordination between end users and local area network (LAN) components, including escalating issues to network or system administrators when appropriate.
Participate in the evaluation and optimization of system configurations, software deployments, and desktop standards to improve performance, reliability, and user experience.
Document incidents, resolutions, configuration changes, and installation procedures in the approved ticketing or knowledge management systems to support repeatable processes and continuous improvement.
Provide user training and one-on-one assistance on hardware, software, and peripheral usage, ensuring users understand capabilities, best practices, and basic troubleshooting steps.
Assist in developing and maintaining standard operating procedures (SOPs), checklists, and support documentation for PC and output device deployment, configuration, and support activities.
Other duties as assigned.

Qualifications

The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client's requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.

Associate's degree (AA/AS) from an accredited college in a related discipline, or equivalent combination of education and related experience.
A minimum of eight (8) years of professional, directly applicable IT technical support experience
Current 8570 Information Assurance (IA) Baseline Certification at IAT Level I (e.g., A+ CE, Network+ CE, SSCP, CCNA-Security).
Current 8570 IA Computing Environment (CE) certification.
Experience providing end-user support in a government environment
Comprehensive knowledge of IT technical support practices, including incident resolution, problem management, and user assistance.
Demonstrated knowledge of lifecycle replacement of IT equipment, including planning, deployment, and decommissioning activities.
Hands-on experience supporting Microsoft Windows 10 and Windows 11 in an enterprise environment.
Proficiency supporting Microsoft Office 2013 and Office 365 productivity suites.
Experience using ServiceNow or a similar IT service management/ticketing system for incident and request handling.
Experience installing, configuring, and maintaining enterprise printer and multifunction devices, including Xerox, Lexmark, HP, and Ricoh platforms.
Standard work schedule is Monday through Friday, with an eight (8) hour shift between 6:00 a.m. and 6:00 p.m. local time; infrequent after-hours support may be required based on mission needs
Secret clearance is required.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099930
Position Id: 105069
Posted 30+ days ago

Company Info

About Cayuse Holdings, LLC

Founded initially in 2006, Cayuse Holdings is today comprised of a family companies headquartered near Pendleton, Oregon, with offices in the Washington D.C. metro area, and Honolulu, HI. Tribally owned by the Confederated Tribes of the Umatilla Indian Reservation (CTUIR), Cayuse Holdings is a 100% Indian Owned Economic Enterprise and a foremost provider of responsible sourcing/certified diversity solutions for commercial, government, and tribal clients.

Our Mission

To become the #1 American Indian-owned commercial, government, and tribal contractor, providing trusted value for our clients, reliable and rewarding careers for our employees and contributing to the growth of the CTUIR.

Our Vision

Grow the Company, Grow the People!

Šapásttawaxt kutkutpama,́ Šapásttawaxt natítayt

Fitment

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Job Details

Skills

Innovation
Adaptability
Teamwork
Training
Printers
Laptop
Regulatory Compliance
Operating Systems
Software Packaging
Software Troubleshooting
ROOT
Collaboration
LAN
Network
Evaluation
Optimization
User Experience
Knowledge Management
Continuous Improvement
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Problem Management
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PASS

Innovation
Adaptability
Teamwork
Training
Printers
Laptop
Regulatory Compliance
Operating Systems
Software Packaging
Software Troubleshooting
ROOT
Collaboration
LAN
Network
Evaluation
Optimization
User Experience
Knowledge Management
Continuous Improvement
End-user Training
Computer Hardware
Standard Operating Procedure
Documentation
Network+
SSCP
Cisco Certifications
Information Assurance
Information Architecture
Impact Analysis
Customer Engagement
Technical Support
Problem Management
Microsoft Windows
Microsoft Office
Productivity
ServiceNow
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Issue Tracking
HP
Security Clearance
PASS

Summary

Provide advanced technical, operational, and training support to end users and technical teams for PC desktop hardware, output devices (e.g., printers, scanners), and standard/software packages.
Install, configure, and test PC desktops, laptops, output devices, and other peripherals to ensure proper functionality and compliance with organizational standards.
Configure operating systems, including applying baseline images, setting system parameters, and ensuring adherence to security and configuration policies.
Install, configure, and validate shrink?wrap software and other application software packages, including performing version checks, license verification, and required patches or updates.
Troubleshoot incidents involving PCs, output devices, and peripheral equipment by performing detailed hardware and software diagnostics to identify root causes and implement corrective actions.
Coordinate and track hardware repairs and replacement activities with vendors, maintenance providers, and internal stakeholders, ensuring timely resolution and minimal downtime.
Resolve output device and desktop system problems that require coordination between end users and local area network (LAN) components, including escalating issues to network or system administrators when appropriate.
Participate in the evaluation and optimization of system configurations, software deployments, and desktop standards to improve performance, reliability, and user experience.
Document incidents, resolutions, configuration changes, and installation procedures in the approved ticketing or knowledge management systems to support repeatable processes and continuous improvement.
Provide user training and one-on-one assistance on hardware, software, and peripheral usage, ensuring users understand capabilities, best practices, and basic troubleshooting steps.
Assist in developing and maintaining standard operating procedures (SOPs), checklists, and support documentation for PC and output device deployment, configuration, and support activities.
Other duties as assigned.

Associate's degree (AA/AS) from an accredited college in a related discipline, or equivalent combination of education and related experience.
A minimum of eight (8) years of professional, directly applicable IT technical support experience
Current 8570 Information Assurance (IA) Baseline Certification at IAT Level I (e.g., A+ CE, Network+ CE, SSCP, CCNA-Security).
Current 8570 IA Computing Environment (CE) certification.
Experience providing end-user support in a government environment
Comprehensive knowledge of IT technical support practices, including incident resolution, problem management, and user assistance.
Demonstrated knowledge of lifecycle replacement of IT equipment, including planning, deployment, and decommissioning activities.
Hands-on experience supporting Microsoft Windows 10 and Windows 11 in an enterprise environment.
Proficiency supporting Microsoft Office 2013 and Office 365 productivity suites.
Experience using ServiceNow or a similar IT service management/ticketing system for incident and request handling.
Experience installing, configuring, and maintaining enterprise printer and multifunction devices, including Xerox, Lexmark, HP, and Ricoh platforms.
Standard work schedule is Monday through Friday, with an eight (8) hour shift between 6:00 a.m. and 6:00 p.m. local time; infrequent after-hours support may be required based on mission needs
Secret clearance is required.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Dice Id: 91099930
Position Id: 105069
Posted 30+ days ago

Company Info

About Cayuse Holdings, LLC

Our Mission

Our Vision

Grow the Company, Grow the People!

Šapásttawaxt kutkutpama,́ Šapásttawaxt natítayt

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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