Desktop Support Technician

Remote in Clarendon, VT, US • Posted 1 hour ago • Updated 1 hour ago
Contract W2
On-site
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Job Details

Skills

  • Remote Support
  • Computer Networking
  • CPU
  • Microsoft Windows
  • Microsoft Outlook
  • Microsoft Office
  • Manufacturing
  • Logistics
  • Communication
  • Leadership
  • Network Support
  • IT Management
  • Accounting
  • ServiceNow
  • Repair
  • Laptop
  • Printers
  • Asset Management
  • IMAC
  • Migration
  • Backup
  • Recovery
  • Reporting
  • Computer Hardware
  • Network
  • System Administration
  • Technical Support
  • SAP BASIS

Summary

Our client is looking for a Desktop Support Technician for a 3-month contract in North Clarendon VT 05759.

Join the team at this advanced technology communications provider that's been around for nearly a century and be part of a mission to improve people's opportunities by connecting them to the power of the digital world.

Contract Duration: 3 Months

Required Skills & Experience
  • 3 - 5 years' experience supporting PC Hardware and software.
  • Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues.
  • Excellent customer skills and experience.
  • Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.
  • Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems.
  • Experience supporting applications related to engineering, manufacturing, and logistics is preferred.
  • Excellent communication skills.
  • Ability to setup, configure and add all hardware.
  • Ability to work with strong personalities. Coachable, Team Player able to meet customer expectations regularly and respond well to feedback from leadership.
  • Understanding or work experience of server and network support within an enterprise to provide Smart hands / feet support.
  • Ability to work independently, work scheduled hours. Trusted to work proactively is a key attribute given limited site IT Leadership.


What You Will Be Doing
  • Accounting for work using visual task board, Service-now Ticket System, and during regular team stand up meetings.
  • Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.
  • Maintain, analyze, and troubleshoot, software and computer peripherals.
  • Asset management: Install, move, add, and change large IMAC events expected for client printer migration and PC refreshes.
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
  • Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment.
  • Perform backup, recovery, and security procedures both planned or during emergency.
  • Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
  • Assist with diagnoses of network hardware and performance problems.
  • Perform approved installation, configuration, and maintenance of physical network.
  • Perform network system administration task both planned and during emergency.
  • Face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site.
  • Back up and burn end user data.
  • Assist in developing and documenting improvements to current processes.
  • Assist other coworkers in resolution of end users' technical issues across the program.
  • Assist Site Leader in the execution of established processes and escalations.
  • Handle multiple projects.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10105282
  • Position Id: 891646
  • Posted 1 hour ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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