McCann Partners is hiring A Conference Center AV Technology Specialist to support a national organization's New York City Office. The hiring need is immediate, and the resources will need to work onsite for this 3+ month contract engagement with strong likelihood for extension or conversion to full-time.
ESSENTIAL FUNCTIONS
This position requires strong people skills due to the high-level clients that we serve, such as share partners and clients. The candidate must have excellent customer service skills and must be able to provide white-glove service to all users of the conference center. The candidate must establish and maintain effective, courteous relationships with customers and team members. Always speak and act with the customer in mind!
Strong analytical reasoning and AV troubleshooting skills are a plus. The individual must also possess excellent judgment regarding local Conference Technology matters. Must be able to assess situations quickly and proactively to ensure customer/client satisfaction. Excellent verbal and written communication skills are necessary and have a strong customer service commitment.
The candidate’s responsibilities will include but are not limited to:
- Support the day-to-day Conference Center Technology operational needs.
- Help keep documentation on all maintenance activities, including equipment changes and incident reports.
- Set up audio conferences (microphones, sound systems, speakerphones, conference calls).
- Set up and maintain visiting attorney offices.
- Set up presentation equipment (LCD projectors, screens, videos).
- Laptops (webcasts, network connections).
- Become proficient with using and supporting the company’s Crestron program.
- Ensure daily that all onsite Conference Center Technology systems are fully functional.
- Perform system maintenance as scheduled and work with vendors as required.
- Exhibit helpful, customer service-oriented attitude with team members and end-users.
- Remain calm yet communicate (and act) with a sense of urgency when the end-user has an urgent matter requiring resolution.
- General knowledge and troubleshooting of the company’s standard hardware, such as laptops and related programs.
- General knowledge and troubleshooting of the company’s standard applications such as Outlook 2016 and Microsoft Office Suite.
- Strong Knowledge of Microsoft PowerPoint.
- Retains knowledge and stays current on the company’s procedures and guidelines that affect technology usage and support requirements,
- Please consider if factors such as overtime or travel will be necessary for this position.
- Test with external sites before the meeting (ideally in the same video conference room).
- Coordinate with meeting host to confirm full understanding of what they are trying to achieve during their meeting.
- Daily checks of systems and rooms to ensure all technical features are running at optimum before room usage.
- Provide immediate response to client requests for assistance.
- Maintain confidentiality in all client and company matters.
- Other duties as assigned
QUALIFICATIONS
Education, Work Experience, Skills
- 2 to 4 years of AV experience in a conference center environment.
- Must have a current or working towards Avixa CTS certification and maintain it during employment.
- Exceptional customer service abilities.
- Superior oral and written communication and problem-solving/strategizing skills.
- Ability to lift at least 30 pounds and able to move freely within the workplace.
- Willingness to learn and adapt to new systems and procedures/stay current with AV technology.
- Flexibility in daily work hours to meet the conference client’s needs, including some weekends.
Technologies/Software
- Basic proficiency in core application suite.
- Basic PC troubleshooting skills.
- Able to set up and operate AV systems.
- Able to troubleshoot AV systems and diagnose routine issues.
- Able to perform routine maintenance on AV equipment.
- Able to maintain documentation on equipment maintenance.
- Stays current on the state of the AV industry.
- Capable of developing event workflow plans.
- Stays current with the state of the AV/video industry.
Certificates, Licensures, Registrations
A condition of employment includes the successful completion of a background check.
