We are seeking an AV Admin to provide administrative and operational support for the DFW AV team coordinating service requests, projects, vendors, equipment, documentation, and day-to-day AV operations. The AV Admin will serve as a key point of coordination between AV staff, customers, vendors, and internal departments.
Required Experience (3+ years):
· Experience coordinating AV service requests, work orders, installations, and maintenance activities.
· Experience troubleshooting, maintaining, and setting up AV equipment and conference room technologies.
· Experience and proficiency with Microsoft Office, Excel, Teams, SharePoint.
· Experience creating and maintaining detailed records, trackers, and reports.
· Experience coordinating AV vendors and procurement.
· Experience demonstrating strong organizational and communication skills.
· Experience demonstrating strong attention to detail and follow-through
· Experience managing multiple priorities, deadlines, vendors, and stakeholders.
Preferred Experience:
· Experience using ServiceNow for service requests.
Responsibilities:
· Coordinate AV service requests, work orders, installations, and maintenance activities.
· Manage schedules, project trackers, documentation, and status updates for AV initiatives.
· Coordinate vendor activities, including site visits, quotes, scheduling, installations, and follow-up.
· Maintain AV equipment inventories, room information, warranties, contracts, and related records.
· Track project deliverables and completion status.
· Coordinate room access and scheduling with customers, ETAM, Planning, TS, and other stakeholders.
· Monitor open service requests and ensure issues are routed and followed through to resolution.
· Maintain AV standards, procedures, and documentation.
· Support planning and coordination for AV refreshes, room upgrades, events, and other technology initiatives.
· Perform other administrative and operational duties as needed to support
