Description We are seeking a skilled Desktop Support Technician to provide technical support and troubleshooting for end users in a hybrid work environment. This position is based in Dallas, TX and requires three days onsite and two days remote each week.
POSITION: IT SERVICE DESKLOCATION: DALLAS (HYBRID)DURATION: 3 MONTH CONTRACT RATE: $25-29/HR DEPENDING ON EXPERIENCE End User Support- Provide desktop and end-user support for both Windows and macOS devices, including laptops, peripherals, printers, docking stations, and mobile accessories.
- Troubleshoot hardware, software, networking, VPN, connectivity, and application issues.
- Support employees both remotely and onsite while delivering a positive customer experience.
- Assist users with login issues, password resets, account lockouts, software requests, and access-related questions.
- Diagnose and resolve endpoint issues efficiently to minimize user downtime.
Requirements - Windows & Mac experience
- ServiceNow
- Jira
- Imaging
- Active Directory
- Azure AD (Entra ID)
- Okta
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