Java Production Support Analyst

Role: Java Production Support Analyst
Location: Dallas, TX (Onsite)
Duration: 6+ months contract

Job Description:
We are seeking an experienced Java Production Support Analyst with strong hands-on experience in supporting and troubleshooting enterprise Java-based applications in production environments. The ideal candidate should have expertise in Linux/Unix, Shell Scripting, SQL, ServiceNow, and working knowledge of Azure Cloud, Docker and Kubernetes.

This is primarily an L1/L2 Application Production Support role, focused on incident management, application monitoring, troubleshooting, root cause analysis, and maintaining application availability and performance.

Key Responsibilities

• Provide L1/L2 production support for enterprise Java-based applications in a 24x7 environment.
• Monitor application health, performance, logs, and alerts to proactively identify and resolve production issues.
• Troubleshoot application failures, Java exceptions, performance issues, and system errors.
• Work extensively with Linux/Unix environments, execute Shell scripts, and perform SQL queries for issue investigation and resolution.
• Support applications hosted on Azure Cloud, including containerized environments using Docker and Kubernetes.
• Manage incidents, problems, and change requests using ServiceNow and JIRA.
• Handle critical P1/P2 production incidents, participate in bridge calls, and coordinate with development, infrastructure, and database teams.
• Perform root cause analysis (RCA), document findings, and implement corrective and preventive actions.
• Investigate application issues, analyze code, and assist with minor code fixes, testing, and deployment support.
• Ensure timely incident resolution, proper escalation, and adherence to SLA requirements.
• Maintain incident documentation, support logs, knowledge articles, and operational reports.
• Participate in rotational shifts and ensure smooth shift handovers and continuous production support coverage.

Required Skills & Qualifications

• 5+ years of hands-on L1/L2 Application Production Support experience.
• Strong experience supporting and troubleshooting Java-based applications in production.
• Proficiency in Linux/Unix commands, Shell Scripting, and log analysis.
• Strong SQL querying skills and experience troubleshooting database-related issues.
• Hands-on experience with ServiceNow, including Incident, Problem, and Change Management.
• Experience handling P1/P2 incidents, bridge calls, RCA, and SLA compliance.
• Working knowledge of Azure Cloud, Docker, and Kubernetes.
• Experience using JIRA for issue tracking and ticket management.
• Familiarity with application monitoring, performance troubleshooting, and production support processes.
• Strong communication, analytical, troubleshooting, and problem-solving skills.
• Willingness to work onsite in Dallas, TX, five days a week, including 24x7 rotational shifts.

Preferred Skills

• Experience with application monitoring and log analysis tools.
• Understanding of Java application architecture, REST APIs, and microservices.
• Exposure to CI/CD pipelines, deployments, and release support.
• Experience supporting large-scale enterprise applications in high-availability environments.