Description
We are looking for a Network Support Specialist to join an internal technology team in Dallas, Texas, providing hands-on support to employees and helping keep daily operations running smoothly. This position is well suited for someone who enjoys solving technical issues, working directly with users, and supporting Microsoft-based environments. The role also offers the chance to broaden your experience over time by contributing to infrastructure, security, and core systems support.
Responsibilities:
Deliver front-line assistance for desktops, laptops, Windows systems, and commonly used business software.
Maintain and support Microsoft 365 tools, including Outlook, Exchange Online, Teams, and other collaboration platforms.
Diagnose and resolve technical problems related to hardware, software, connectivity, and user account access.
Set up and support meeting room technology, video conferencing systems, and collaboration tools such as Teams and Webex.
Coordinate user onboarding activities, manage account-related tasks, and assist with everyday IT operational needs.
Create and update clear technical documentation for incidents, fixes, and standard support processes.
Work closely with employees across departments to provide responsive service and a strong end-user support experience.
Contribute to broader IT efforts by assisting with server support, backup processes, security-focused tasks, and infrastructure maintenance as responsibilities expand.
Requirements
At least 2 years of experience in IT support, desktop support, help desk, or a similar technical support role.
Practical experience supporting Microsoft 365 environments in a business setting.
Solid working knowledge of Windows 10/11, Outlook, and general end-user device support.
Strong troubleshooting skills with the ability to identify issues and resolve them efficiently.
Clear communication skills and a customer-focused approach when assisting users.
Ability to manage competing priorities and stay organized in a fast-paced work environment.
Demonstrated interest in learning new technologies and taking on additional technical responsibilities.
Exposure to tools or environments such as Active Directory, Exchange Online, Teams, Webex, or service desk ticketing systems is valued.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 04030-0013487620
- Posted 3 hours ago
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