job summary:
Are you a tech-savvy professional with a passion for radio frequency (RF) systems and a talent for problem-solving? A leading global provider of advanced wireless communication systems is seeking a Technical Support Specialist to join their expanding team. In this dynamic role, you will act as a critical technical resource for dealers, service centers, and sales teams, helping troubleshoot and optimize high-performance communication systems.
If you are a detail-oriented troubleshooter who thrives in hands-on technical environments and is fluent in Spanish, we want to hear from you!
location: Irving, Texas
job type: Permanent
salary: $55,000 - 65,000 per year
work hours: 8am to 5pm
education: Associates
responsibilities:
- Technical Support: Provide high-quality Level I technical support via phone and email to dealers, service centers, sales staff, and end-users; open and manage service tickets efficiently.
- Product Guidance: Explain complex product features, specifications, and configurations using technical manuals, brochures, and help systems.
- Programming & Customization: Guide clients through custom programming variations to meet unique end-user requirements, and troubleshoot programming data file errors.
- System Troubleshooting: Collaborate with dealers and end-users to collect data, duplicate field issues in a lab setting, and identify corrective actions for entire communication systems.
- Quality Assurance: Utilize specialized test equipment to replicate technical issues and provide data-driven evidence of potential quality or product anomalies.
- Compatibility Analysis: Assess and advise on the compatibility of company products with third-party manufacturer equipment based on hands-on evaluation.
qualifications:
- 2+ years of professional experience in electronics, wireless communications, or technical support.
- Fully bilingual and fluent in both English and Spanish (written and verbal), with the ability to explain complex technical concepts in both languages.
- Direct, hands-on experience with either Land Mobile Radio (LMR) systems or Radio Frequency (RF) technology.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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