Technical Support Engineer / Onsite / Dallas, TX

A growing agritech organization is hiring a Technical Support Engineer in Fort Worth, Texas. This company builds IoT-driven water monitoring systems used in agricultural environments, combining hardware devices, mobile connectivity, and cloud-based software. This is a full-time, on-site position focused on supporting field technology and customer deployments.

This opportunity is ideal for someone who enjoys hands-on troubleshooting across both hardware and software. The role offers exposure to real-world IoT systems, collaboration with an international engineering team, and the ability to directly influence product performance and improvements. Candidates who are self-sufficient, curious, and comfortable working across technical disciplines will thrive.

Required Skills and Experience
Experience in technical support, field service, or a similar role
Strong troubleshooting skills across hardware and software systems
Familiarity with IoT devices or mobile-connected technology
Basic understanding of electrical systems and components
Ability to read and interpret technical diagrams or schematics
Strong communication skills both written and verbal
Ability to work independently and manage priorities

Desired Skills and Experience
Hands-on experience with electronics or device repair
Knowledge of voltage systems such as 120V, 220V, or 240V
Experience with relays, contactors, or similar components
Soldering experience
Previous experience supporting field-deployed technology
Exposure to startup or fast-paced environments

What You Will Be Doing
Diagnose and resolve technical issues involving hardware and software systems
Support escalated customer cases and provide timely resolutions
Partner with engineering teams to test product updates and improvements
Document technical issues, solutions, and troubleshooting steps
Provide internal IT and technical support for the U.S. team
Assist with system validation and field testing

Tech Breakdown
50% Hardware and electronics troubleshooting
50% Software, mobile, and IoT systems support

Daily Responsibilities
70% Hands-on technical troubleshooting and diagnostics
10% Internal support and process documentation
20% Cross-functional collaboration with engineering and support teams

The Offer
Competitive base salary
Performance-based bonus eligibility

Benefits
Medical, Dental, Vision
Paid vacation and holidays

Applicants must be currently authorized to work in the U.S. on a full-time basis now and in the future.