IT Support Analyst

Description

We are looking for an IT Support Analyst to deliver responsive technical assistance for employees in Dallas, Texas while also supporting colleagues in other U.S. and international offices. This position plays a key role in maintaining a dependable end-user computing environment by resolving daily technology issues and partnering with broader IT teams. The ideal candidate brings strong troubleshooting ability, a customer-focused approach, and the confidence to work effectively in a dynamic and fast-paced setting.

Responsibilities:

Deliver in-person technical assistance for employees in the Dallas, Texas office and provide remote support to staff in other locations

Diagnose and resolve issues involving laptops, desktops, operating systems, business applications, mobile devices, and network connectivity

Set up, maintain, and troubleshoot printers, peripherals, and conference room technology, including live meeting and audiovisual support

Manage service requests and incidents from intake through completion, ensuring timely updates, proper escalation, and accurate ticket documentation

Coordinate employee onboarding and offboarding by preparing devices, configuring access, and removing accounts or equipment as needed

Deploy and configure endpoint devices in accordance with established IT and security standards

Maintain accurate records for hardware inventory, accessories, and assigned equipment throughout the device lifecycle

Work closely with infrastructure, cloud, security, and application teams on upgrades, rollouts, and other IT initiatives

Identify recurring support trends, document effective resolutions, and recommend improvements to service processes and workflows

Requirements

At least 4 years of experience in IT support, desktop support, or help desk environments

Hands-on troubleshooting experience with Windows, macOS, and Microsoft 365 technologies

Proven ability to support end users in a detail-oriented office setting with a high level of customer service

Working knowledge of identity and access tools such as Active Directory, Entra ID, or Okta

Basic understanding of networking concepts, including IP connectivity, VPN access, and wireless environments

Strong written and verbal communication skills with the ability to explain technical issues clearly

Experience using ticketing systems to track incidents, resolutions, and user requests

Familiarity with endpoint management or security tools such as Intune or CrowdStrike is preferred

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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