No C2C
If you're interested, please send me a copy of your resume and the following details as soon as possible
Job Description:
As per the latest update from the client .
This search is a shift toward the architecture and strategy side of ServiceNow. We can move slightly away from highly technical, hands-on developers and place more weight on communication, stakeholder engagement, platform governance, and long-term roadmap planning. Technical depth is still required, but it is no longer the primary differentiator.
Key areas to target:
- ServiceNow platform strategy and roadmap development
- Release and upgrade strategy experience
- Domain separation expertise
- Solution architecture and design
- Root cause analysis and complex problem resolution
- Ability to translate business requirements into scalable platform solutions
- Strong executive-level and client-facing communication
We should also revisit strong ServiceNow Solution Architects who can remain hands-on when needed but bring a more strategic and consultative approach. The ideal candidate can define the vision, communicate it effectively, design the solution, and help guide implementation when necessary.
Key Responsibilities
- Own and influence the technical direction of the enterprise ServiceNow platform.
- Partner with business and technology stakeholders to identify and evaluate platform capabilities that can be leveraged across multiple teams.
- Define and drive platform roadmap initiatives aligned with business objectives and enterprise architecture standards.
- Lead technical design discussions involving architecture tradeoffs, risks, scalability considerations, and implementation strategies.
- Provide hands-on architectural leadership for ServiceNow development, integrations, upgrades, and platform enhancements.
- Serve as the highest level (Level 3) technical escalation point for complex platform issues.
- Support major platform initiatives including upgrades, modernization efforts, performance optimization, and platform governance.
- Evaluate opportunities to improve user experience, workflow automation, platform adoption, and operational efficiency.
- Drive strategic initiatives including data retention, archiving, storage optimization, and enterprise-scale platform improvements.
- Collaborate with development teams on architectural standards, best practices, and solution design.
Required Qualifications
ServiceNow Platform Expertise
- Deep hands-on experience architecting and supporting large-scale ServiceNow implementations.
- Experience serving as a Technical Architect, Solution Architect, or Platform Architect within ServiceNow environments.
- Strong understanding of ServiceNow platform architecture, workflows, integrations, security, and governance.
- Ability to evaluate technical tradeoffs and define scalable enterprise solutions.
Enterprise Architecture & Leadership
- Experience supporting large enterprise environments with multiple stakeholder groups.
- Demonstrated ability to influence strategic technology decisions and platform roadmaps.
- Experience leading technical initiatives without direct people management responsibilities.
- Proven ability to operate independently and provide senior-level technical leadership.
Development & Integration
- Experience with ServiceNow custom development and integrations.
- Understanding of React-based user interface development.
- Experience working with APIs and enterprise integration patterns.
- Azure DevOps / Azure Pipelines experience for CI/CD and deployment automation.
- Experience with deployment strategies, platform automation, and cloud-based delivery processes.
Data & Platform Technologies
- Understanding of Data Lake and Data Warehouse architectures.
- Familiarity with Snowflake and enterprise data platforms.
- Experience supporting integrations between ServiceNow and external data ecosystems.
Preferred Qualifications
- Experience with ServiceNow AI solutions and the broader ServiceNow AI portfolio.
- Hands-on exposure to:
- Now Assist
- AI Agents
- AI-powered workflow automation
- Developer productivity and build-assist capabilities
- Experience evaluating and implementing AI-driven solutions within enterprise platforms.
- Knowledge of emerging ServiceNow AI capabilities and their business value.
