Technical Solutions Consultant (Solutions Engineer - ITS) (Dallas)Although this position is posted as Technical Solutions Consultant (Solutions Engineer - ITS), this position internally will be classified as Applications Specialist and will fulfill the duties below.
Wavetronix is looking for a Technical Solutions Consultant (Solutions Engineer - ITS) who is eager to help solve customer technical problems and professionally walk them through the installation, training, and support of new and existing products. Along with travel the role will be full time onsite in our Dallas, TX office.
Preferred qualifications- 3+ years field trouble shooting (networking, troubleshooting, installation) or technical sales
- Self starter
- Ability to execute presentations to large groups
- Ability to travel 50% or more in month
What Success Looks Like A successful Technical Solutions Consultant (Solutions Engineer - ITS) will:
- Exhibit Wavetronix core values:
- People First: demonstrates professional behavior, is a stabilizing team influence, and builds the team upward.
- Growth Mindset: works to constantly improve processes and improve personally.
- Innovation Driven: has ability to solve problems.
Master installation and configuration of Wavetronix core products
Demonstrate and troubleshoot Wavetronix products
Build positive relationships with customers
Be self-motivated and enjoy working on and with teams
Have clear written and verbal communication skills
Be intrinsically motivated and enjoy working with the customer
Able to work flexible shifts and to adapt workflow to changing project schedules
Have previous field service experience in traffic signal/ITS cabinets (at least 5 years)
Provide technical training (typically up to 10 people) on products as needed either in the field or in office
Have the ability to give technical presentations
Review plans and design Wavetronix products into projects
Conduct technical site surveys
Provide service and customer support both in the field and over the phone
Help manage all on site installation/configuration of products
Diagnose errors or technical problems and determine proper solutions
Document processes and produce timely and detailed trip reports
Cooperate with the team and share information across the organization
Comprehend customer requirements and make appropriate recommendations
Keep track of current projects and support cases in CRM
Have a basic understanding of networking
Be excited about personal development and eager to engage in development training
Travel as required within and between territories.
Technical degree (EE, EET) or certifications in ITS/traffic industry preferred
Milestones3 Month Milestones Understand company core values, strategies, and initiatives
Demonstrate functional knowledge to troubleshoot, test, repair, and service Wavetronix technical equipment
Able to effectively use mobile tools and applications
Have a positive relationship with Wavetronix customers
Able to understand and effectively communicate technical procedures and processes to customer
Comprehend customer requirements and make appropriate recommendations to the client
Effectively communicate and cooperate with Technical Services and share information across the organization
6 Month Milestones Master installation and configuration of Wavetronix products
Demonstrate the ability to troubleshoot, test, repair, and service technical equipment
Demonstrate functional knowledge of Wavetronix non-core product line
12 Month Milestones Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products
Learn intersection and controller cabinet basic operation
Perform at least 5 solo technical customer visits
About Wavetronix Wavetronix is the leader in Radar in the Intelligent Traffic Industry. Our best Applications Specialists can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem. About Wavetronix:
Wavetronix' purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities.
If you share our values and have the education and experience to help us create the most talented work force in the traffic industry, we encourage you to apply.
Wavetronix is an affirmative action equal opportunity employer.
Internal ID: 25-1002-BT2
Never miss an opportunity! Create an alert based on the job you applied for.
