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Position Summary:This position supervises Quality Assurance operations, testing activities, automation support efforts, and quality governance processes supporting qTest and SAP S/4 environments. The role is responsible for overseeing daily QA activities, coordinating testing resources, supporting automation initiatives, and ensuring high-quality system delivery across projects and support activities.
The Supervisor will work closely with business stakeholders, IT teams, project resources, and vendors to ensure testing activities are executed effectively, QA standards are followed, and project deliverables meet quality expectations and release timelines.
Essential Duties and Responsibilities:- Supervise day-to-day Quality Assurance activities, testing efforts, automation support, and QA governance processes across multiple projects and support functions.
- Coordinate manual, automated, regression, integration, functional, and end-to-end testing activities within qTest and related platforms.
- Ensure adherence to established QA standards, testing methodologies, automation frameworks, and best practices.
- Support the development, execution, and maintenance of automated testing solutions utilizing tools such as Tosca, Power Automate, Alteryx, Databricks, Selenium, or similar technologies.
- Assign and coordinate testing resources, workload distribution, priorities, and project deliverables to support business and release objectives.
- Identify opportunities for process improvement, automation expansion, testing efficiency, and defect reduction.
- Coordinate test data management, validation activities, environment readiness, and execution planning across QA and non-production environments.
- Monitor QA metrics, defect trends, automation performance, and testing results to identify risks and communicate issues to management.
- Collaborate with business and IT teams to support project objectives and testing priorities.
- Facilitate defect triage meetings, issue tracking, root cause discussions, and resolution activities.
- Ensure testing documentation, automation assets, workflows, and QA repositories remain current and compliant with governance standards.
- Prepare reports and dashboards to communicate testing progress, QA performance, automation adoption, and release readiness.
- Support SAP S/4 testing efforts, including coordination of business process validation and financial system testing activities.
- Provide coaching, guidance, and day-to-day supervision to QA analysts, automation resources, contractors, and project team members.
- Coordinate activities with vendors and external QA resources as assigned.
- Support changing business priorities, release schedules, and enterprise transformation initiatives.
- Perform additional supervisory and operational responsibilities as assigned.
Education and/or Experience, Knowledge, Skills & Abilities:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements for this position are listed below:
- HS Diploma or equivalent
- Bachelor's degree in Business, Information Systems, Computer Science, or related field preferred.
- 8+ years of experience in Quality Assurance, test management, automation, or related technology roles.
- 1-3 years of supervisory, team lead, or project coordination experience preferred.
- Strong experience with qTest test management platform and QA lifecycle processes.
- Experience supporting enterprise automation solutions utilizing tools such as Tosca, Power Automate, Alteryx, Databricks, Selenium, or similar technologies.
- Experience coordinating QA activities, release testing, and quality governance processes.
- Strong understanding of SAP S/4 and SAP FICO business processes preferred.
- Experience with regression, integration, functional, user acceptance, and end-to-end testing methodologies.
- Advanced analytical and reporting skills utilizing Excel, reporting platforms, and QA metrics tools.
- Demonstrated ability to manage multiple testing efforts, priorities, and cross-functional activities.
- Strong leadership, organizational, and interpersonal skills.
- Excellent analytical, troubleshooting, and problem-solving capabilities.
- Strong communication skills with the ability to work effectively with business users, technical teams, and leadership.
- Ability to thrive in a fast-paced environment with shifting priorities and deadlines.
- Strong customer service mindset and collaborative approach.
- Demonstrated experience supporting continuous improvement initiatives.
- Strong accountability, professionalism, and adaptability.
- Ability to provide after-hours or weekend support as needed during critical releases or project milestones.
Working Conditions:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Usually, normal office working conditions.
- Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
- Occasional overnight travel may be required.
- Occasional visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.
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