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GovCIO is currently hiring for a Service Desk to support our newly awarded TSA Focus contract. This position will be located in United States and will be fully remote. Responsibilities Uses foundational IT service desk skills, serving as the initial point of contact for all IT service management activities Logs, classifies, and routes incidents and service requests received via phone, chat, and email, ensuring accurate and prompt documentation following Knowledge Base Articles (KBAs) Provides
Full-time
USD 31.94 - 31.94 per hour
