Helpdesk Technician I

Hollywood, FL, US • Posted 20 hours ago • Updated 7 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Help Desk
  • Incident Management
  • Interfaces
  • SLA
  • Information Technology
  • Network+
  • Customer Facing
  • English
  • Communication
  • Screening

Summary

Position: Helpdesk Technician I

Job Type: Full Time

Department: Information Technology

Location: HOLLYWOOD

Posted: 09/21/2026

Job Description

The incumbent in this position is responsible for providing first level support through end-user voice and electronic communications, and handling the resulting incidents and service requests using standardized incident management and request fulfillment processes. The individual demonstrates an aptitude for working with enterprise line-of-business applications and systems, and interfaces in related analysis, diagnosis and resolution of technical issues. This position is ultimately responsible for ownership of all customer incidents and requests, and tracks them to conclusion in line with the department Service Level Agreement (SLAs) and quality standards. Bachelor's Degree in Information Technology or a related field, or a High School diploma or equivalent GED and college-level course work plus a single current technology such as A+ OR Net+ is required. Minimum of six (6) months of experience working in a customer-facing support role within an enterprise environment is required. Possession of a valid FL Driver's License is required. Demonstrate Excellent English written and oral communication skills. Ability to travel to all STOF Reservations and work a flexible work schedule including evenings, weekends and holidays.

Benefits:

The Seminole Tribe of Florida provides a comprehensive benefits package.

The Seminole Tribe of Florida is a drug free workplace, drug screening is a requirement of employment. We exercise Native American preference.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 80184441
  • Position Id: d8c3d13b59110acfdab966032ecaafc3
  • Posted 20 hours ago
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Cooper City, Florida

•

Today

Full-time

Boca Raton, Florida

•

Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

Remote or South Dakota

•

Today

Full-time

USD 24.00 - 25.00 per hour

No location provided

•

Today

Full-time

Search all similar jobs