Job title: Salesforce Agentforce Developer / Lead
Location: Hartford, CT
Duration: Long term contract
Certified Agentforce
PD1 Certified
Required Skills
· 8+ years of Salesforce experience with Sales Cloud, Service Cloud, Experience Cloud, and Platform Development.
· Hands-on experience with Salesforce Agentforce implementation and customization.
· Strong understanding of AI Agents, Prompt Builder, Agent Builder, Einstein AI, and Generative AI capabilities within Salesforce.
· Experience building Agentforce actions using:
o Apex
o Flows
o REST/SOAP APIs
o External Integrations
· Expertise in:
o Apex
o Lightning Web Components (LWC)
o Aura
o SOQL/SOSL
o Salesforce Security Model
· Experience with Salesforce Data Cloud and AI-driven customer insights.
· Strong integration experience using MuleSoft, Platform Events, Middleware, and external AI/LLM platforms.
· Experience designing conversational workflows and AI-driven business processes.
· Knowledge of prompt engineering, AI governance, and trusted AI practices.
Preferred Skills
- Salesforce AI Specialist Certification.
- Salesforce Platform Developer I/II.
- Data Cloud Certification.
- Experience integrating OpenAI, Azure OpenAI, Anthropic Claude, or other enterprise LLMs.
- Experience implementing AI solutions in Healthcare, Insurance, or Financial Services domains.
Key Responsibilities
- Design and develop Salesforce Agentforce solutions to automate customer, service, and operational processes.
- Build and configure AI agents, topics/subagents, actions, prompts, and workflows.
- Collaborate with business stakeholders to identify and prioritize Agentforce use cases.
- Integrate Agentforce with Salesforce Clouds, Data Cloud, and external enterprise systems.
- Define AI guardrails, governance, and security controls.
- Optimize agent performance, response accuracy, and business outcomes.
- Mentor development teams on Agentforce architecture and best practices.
- Support solution design, estimation, and client-facing technical discussions.
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