Job Description - Solution Partner, Manufacturing (Salesforce)
Position Summary
We are seeking an experienced Solution Partner - Manufacturing to drive strategic business transformation initiatives for manufacturing clients using Salesforce solutions and industry best practices.
The successful candidate will serve as a trusted advisor to business and technology stakeholders, helping manufacturing organizations modernize their sales, customer service, dealer/distributor, partner, field service, and customer engagement operations.
The role requires a combination of deep manufacturing industry knowledge, strong Salesforce expertise, business consulting, solution shaping, and executive stakeholder management.
Key Responsibilities
- Act as a trusted advisor to manufacturing clients, business leaders, and technology executives.
- Lead strategic digital transformation initiatives leveraging Salesforce.
- Define manufacturing-specific technology roadmaps, transformation strategies, and business solutions.
- Conduct business workshops covering:
- Sales transformation
- Dealer and distributor management
- Customer service
- Field service
- Partner engagement
- Customer experience
- Identify opportunities for business growth and technology transformation in collaboration with account teams.
- Support pre-sales, solution shaping, proposal development, RFP/RFI responses, and client presentations.
- Lead solution discussions and translate business requirements into Salesforce-based solutions.
- Drive executive governance, stakeholder management, and communication throughout engagements.
- Collaborate with Salesforce architects, delivery teams, business analysts, and implementation teams to ensure successful solution delivery.
- Promote adoption of Salesforce Manufacturing Cloud and Salesforce industry best practices.
- Provide thought leadership on manufacturing trends, customer experience, digital innovation, and enterprise transformation.
- Define and communicate business value, expected outcomes, and transformation benefits.
- Support strategic pursuits and large-scale Salesforce transformation opportunities.
Required Qualifications
- Bachelor's degree in Engineering, Manufacturing, Business Administration, Information Technology, or a related field.
- 12+ years of consulting, industry, technology, or transformation experience.
- Minimum 5+ years of hands-on Salesforce experience.
- Strong understanding of manufacturing industry processes and business challenges.
- Hands-on or consulting experience with:
- Salesforce Manufacturing Cloud
- Sales Cloud
- Service Cloud
- Experience Cloud
- Field Service
- Strong knowledge of manufacturing business processes, including:
- Customer management
- Dealer/distributor operations
- Sales operations
- Partner management
- Field service
- Supply chain operations
- Customer engagement
- Proven experience leading digital transformation programs.
- Strong business consulting and solution architecture capabilities.
- Excellent stakeholder management, communication, presentation, and executive engagement skills.
- Ability to work with business and technology leaders to define strategy and drive measurable business outcomes.
- Experience working with cross-functional teams including sales, product, technology, architecture, and delivery organizations.
Preferred Qualifications
- Salesforce Manufacturing Cloud Consultant Certification.
- Salesforce Administrator, Consultant, or Architect certifications.
- MBA or equivalent business qualification.
- Experience with enterprise ERP ecosystems such as:
- SAP
- Oracle
- Microsoft Dynamics
- Infor
- Exposure to:
- Salesforce Data Cloud
- Revenue Cloud
- AI / Salesforce AI capabilities
- Industry-specific Salesforce solutions
- Experience supporting strategic pursuits, RFPs, proposals, and large transformation deals.
- Experience with enterprise CRM modernization programs.
- Experience developing business cases, transformation roadmaps, and executive presentations.
Core Skills
Salesforce: Manufacturing Cloud, Sales Cloud, Service Cloud, Experience Cloud, Field Service
Industry: Manufacturing, Dealer/Distributor Management, Supply Chain, Sales, Customer Service
Consulting: Digital Transformation, Business Strategy, Solution Shaping, Roadmaps
Leadership: Executive Engagement, Stakeholder Management, Governance
Pre-Sales: RFP/RFI, Proposals, Client Presentations, Strategic Pursuits
Enterprise Technology: ERP, CRM, AI, Data Cloud, Revenue Cloud
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