Job Description - Solution Partner, Manufacturing (Salesforce)

Position Summary

We are seeking an experienced Solution Partner - Manufacturing to drive strategic business transformation initiatives for manufacturing clients using Salesforce solutions and industry best practices.

The successful candidate will serve as a trusted advisor to business and technology stakeholders, helping manufacturing organizations modernize their sales, customer service, dealer/distributor, partner, field service, and customer engagement operations.

The role requires a combination of deep manufacturing industry knowledge, strong Salesforce expertise, business consulting, solution shaping, and executive stakeholder management.

Key Responsibilities

• Act as a trusted advisor to manufacturing clients, business leaders, and technology executives.
• Lead strategic digital transformation initiatives leveraging Salesforce.
• Define manufacturing-specific technology roadmaps, transformation strategies, and business solutions.
• Conduct business workshops covering:
  • Sales transformation
  • Dealer and distributor management
  • Customer service
  • Field service
  • Partner engagement
  • Customer experience
• Identify opportunities for business growth and technology transformation in collaboration with account teams.
• Support pre-sales, solution shaping, proposal development, RFP/RFI responses, and client presentations.
• Lead solution discussions and translate business requirements into Salesforce-based solutions.
• Drive executive governance, stakeholder management, and communication throughout engagements.
• Collaborate with Salesforce architects, delivery teams, business analysts, and implementation teams to ensure successful solution delivery.
• Promote adoption of Salesforce Manufacturing Cloud and Salesforce industry best practices.
• Provide thought leadership on manufacturing trends, customer experience, digital innovation, and enterprise transformation.
• Define and communicate business value, expected outcomes, and transformation benefits.
• Support strategic pursuits and large-scale Salesforce transformation opportunities.

Required Qualifications

• Bachelor's degree in Engineering, Manufacturing, Business Administration, Information Technology, or a related field.
• 12+ years of consulting, industry, technology, or transformation experience.
• Minimum 5+ years of hands-on Salesforce experience.
• Strong understanding of manufacturing industry processes and business challenges.
• Hands-on or consulting experience with:
  • Salesforce Manufacturing Cloud
  • Sales Cloud
  • Service Cloud
  • Experience Cloud
  • Field Service
• Strong knowledge of manufacturing business processes, including:
  • Customer management
  • Dealer/distributor operations
  • Sales operations
  • Partner management
  • Field service
  • Supply chain operations
  • Customer engagement
• Proven experience leading digital transformation programs.
• Strong business consulting and solution architecture capabilities.
• Excellent stakeholder management, communication, presentation, and executive engagement skills.
• Ability to work with business and technology leaders to define strategy and drive measurable business outcomes.
• Experience working with cross-functional teams including sales, product, technology, architecture, and delivery organizations.

Preferred Qualifications

• Salesforce Manufacturing Cloud Consultant Certification.
• Salesforce Administrator, Consultant, or Architect certifications.
• MBA or equivalent business qualification.
• Experience with enterprise ERP ecosystems such as:
  • SAP
  • Oracle
  • Microsoft Dynamics
  • Infor
• Exposure to:
  • Salesforce Data Cloud
  • Revenue Cloud
  • AI / Salesforce AI capabilities
  • Industry-specific Salesforce solutions
• Experience supporting strategic pursuits, RFPs, proposals, and large transformation deals.
• Experience with enterprise CRM modernization programs.
• Experience developing business cases, transformation roadmaps, and executive presentations.

Core Skills

Salesforce: Manufacturing Cloud, Sales Cloud, Service Cloud, Experience Cloud, Field Service

Industry: Manufacturing, Dealer/Distributor Management, Supply Chain, Sales, Customer Service

Consulting: Digital Transformation, Business Strategy, Solution Shaping, Roadmaps

Leadership: Executive Engagement, Stakeholder Management, Governance

Pre-Sales: RFP/RFI, Proposals, Client Presentations, Strategic Pursuits

Enterprise Technology: ERP, CRM, AI, Data Cloud, Revenue Cloud