Description
We are looking for an IT Operations Tech to deliver onsite technical support across facilities in Elko, NV. This contract-to-permanent opportunity is ideal for someone who enjoys balancing end-user assistance with infrastructure, networking, and systems support in a hands-on environment. The position requires a self-directed, detail-oriented individual who can resolve issues independently, partner effectively with users and technical teams, and contribute to site-based technology projects.
Responsibilities:
Deliver first- and second-level onsite support for employee devices, business applications, Microsoft 365 tools, and connectivity-related incidents.
Diagnose and resolve issues involving local networks, wireless access, endpoint performance, and core infrastructure components.
Set up, configure, and maintain networking equipment such as switches, routers, firewalls, and wireless hardware.
Complete physical IT installation work, including structured cabling, rack mounting, patch panel organization, hardware deployment, and workstation setup.
Administer user lifecycle activities through Active Directory and Entra ID, including account provisioning, access changes, and device preparation.
Support conference room technology and collaboration platforms to keep meetings and video communications running smoothly.
Track equipment inventory, maintain technical documentation, and keep site records accurate for assets and infrastructure.
Manage service requests with clear updates and documentation while coordinating onsite work with broader infrastructure teams.
Participate in deployment efforts such as hardware refreshes, network expansion, equipment provisioning, and other operational IT initiatives.
Requirements
At least 5 years of practical experience in IT support, infrastructure operations, systems administration, or a closely related technical role.
Strong background supporting Windows environments and resolving end-user hardware and software issues.
Working knowledge of networking concepts and tools, including TCP/IP, VLANs, VPNs, wireless networks, switching, and routing.
Experience with Active Directory, Entra ID, Microsoft 365, and endpoint or device management platforms.
Ability to perform hands-on infrastructure tasks involving cabling, racks, patch panels, network devices, and desktop hardware.
Proven troubleshooting skills with the ability to prioritize issues and work effectively with minimal supervision.
Strong communication and customer support skills, along with a valid driver's license and willingness to travel between nearby sites as needed.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03100-0013492248
- Posted 1 day ago
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