IT Support Technician

Description

We are looking for an IT Support Technician to provide dependable front-line technical assistance for employees in Logan, Utah. This contract-to-hire position is ideal for someone who enjoys solving desktop, software, hardware, and connectivity issues while delivering a strong customer experience. The person in this role will support daily help desk operations, guide users through solutions, and help maintain end-user equipment in a fast-paced environment.

Responsibilities:

Respond to incoming support requests from employees, document each issue accurately, and manage tickets through initial triage and resolution.

Troubleshoot routine Level 1 problems involving desktops, laptops, standard business applications, and user access concerns.

Diagnose hardware, software, network, email, internet, and printer issues, then provide clear step-by-step assistance to restore productivity.

Set up, deliver, tag, image, and configure end-user computers and peripherals for new or existing staff members.

Escalate advanced technical incidents to the appropriate infrastructure or specialized support teams when needed.

Provide after-hours assistance for site-related support needs and maintain communication with local leadership and teammates.

Maintain hardware and software inventory records, prepare updates, and support accurate asset tracking and reporting.

Coordinate repair and maintenance activities with third-party vendors for covered computer equipment.

Create helpful user support documentation, including FAQ content and basic training materials for common technical questions.

Requirements

Basic hands-on experience supporting Microsoft Windows desktop and laptop environments.
Ability to install, configure, and troubleshoot Microsoft Office and other standard desktop applications.
Familiarity with service desk ticketing processes, break/fix support, and imaging devices.
Working knowledge of printer, network connectivity, and remote access troubleshooting.
Ability to follow established troubleshooting procedures and support documentation consistently.
Strong communication skills with the ability to explain technical information in a clear, user-friendly manner.
Ability to work independently with limited supervision while collaborating effectively with site staff and team members.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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