Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to support daily technology needs for a retail operation in Ontario, California. This position focuses on delivering responsive end-user assistance, maintaining reliable desktop and mobile computing environments, and helping employees stay productive through timely issue resolution. The ideal candidate brings hands-on technical support experience, strong troubleshooting ability, and a practical approach to managing hardware, software, and user access.

Responsibilities:
Deliver front-line and intermediate technical support for desktops, laptops, mobile devices, printers, and other workplace technology.
Set up, configure, maintain, and troubleshoot operating systems, business applications, and end-user hardware.
Track IT assets by keeping equipment records current and monitoring device assignment and inventory status.
Support employee onboarding and offboarding by preparing accounts, issuing equipment, and recovering technology as needed.
Record incidents, solutions, and recurring fixes in ticketing systems and internal documentation resources.
Work closely with broader IT teams to escalate unresolved issues and help drive timely resolution of more complex problems.
Assist users with connectivity issues and provide support for basic network and server-related needs when required.
Follow established security standards, support procedures, and company technology policies in all support activities.

Requirements

2+ years of experience in desktop support, help desk, or a comparable technical support position.
Working knowledge of Microsoft Windows environments, including Windows 10 administration and troubleshooting.
Experience using Active Directory, service desk ticketing platforms, and remote support tools.
Familiarity with Microsoft Office applications and general desktop software support.
Strong analytical thinking and troubleshooting skills with the ability to resolve issues efficiently.
Clear communication skills and the ability to support users professionally in a fast-paced environment.
Ability to manage multiple requests independently while maintaining accuracy and responsiveness.
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred; CompTIA A+, Network+, or similar certifications are a plus.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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