ServiceNow ITOM / IT Operations Management

Job Title: ServiceNow ITOM (IT Operations Management)

DOD (Dept of Defense) / Department of War (DOW) projects

ship required due to program access requirements.

Must be eligible to obtain DOD Clearance

Duration: up to 12 months Contract with possible extensions

Location: Remote Work (Work From Home)

Work Schedule: 4/10 First Shift, Monday to Thursday 10 hours per day.

Pay Rate: $72.47/hr on W2 [the pay rate may differ depending on your skills, education, experience, and other qualifications]

Featured Benefits:

·         Medical Insurance in compliance with the ACA

·         401(k)

·         Sick leave in compliance with applicable state, federal, and local laws

Required Skills:

·         Seeking a highly motivated and detail-oriented ServiceNow IT Operations Management Solution Engineer to join our team.

·         The successful candidate will be responsible for designing and implementing ServiceNow IT Operations Management (ITOM) solutions that meet business requirements and align with IT service management (ITSM) best practices.

·         This role requires a strong understanding of the ServiceNow platform, ITSM principles, and ITOM practices.

Job Description:

·         Design and implement ServiceNow ITOM and Event Mgmt solutions that meet business requirements and align with ITSM best practices.

·         Configure and customize ServiceNow ITOM to meet business requirements, including setting up workflows, business rules, and data models.

·         Configure, develop and maintain event management data models, setting up event rules, event scripts, and event workflows.

·         Develop and maintain ITOM data models, including data relationships and data governance

·         Collaborate with stakeholders to gather requirements and design solutions that meet business needs

·         Test and validate solutions to ensure they meet business requirements and are free of defects

·         Provide technical support to resolve issues and answer questions from end-users and other stakeholders

·         Stay up-to-date with ServiceNow releases and new features, and apply them to existing solutions as needed

·         Document solutions, including ITOM data models, workflows, and business rules, to ensure knowledge transfer and maintainability

Desired Skills:

·         Strong knowledge of the ServiceNow platform, including its features, functionality, and configuration options

·         Strong knowledge of IT service management (ITSM) best practices and principles

·         Strong knowledge of ITOM practices and principles

·         Strong knowledge of CMDB and Provisioning practices and principles

·         Working knowledge of the ServiceNow CSDM (Common Service Data Model) methodology

·         Strong knowledge of scripting and coding principles, including JavaScript, Python, and PowerShell

·         Agile development methodologies, including Scrum and Kanban

·         Excellent communication and collaboration skills

·         Ability to work in a fast-paced environment and prioritize tasks effectively

·         Strong attention to detail and ability to deliver high-quality results

·         Previous hands-on Agile experience using Jira

·         Strong communication and stakeholder engagement skills with ability to operate independently

·         Ability to manage multiple priorities within fast-paced, high-visibility environments