Arraya Solutions, a leading technology consulting firm, is looking for an IT Support Specialist to join our customer's team!
We are a culture that embraces change, values family and are actively involved with the community. Our team consists of people with positive attitudes who are interested in growing their knowledge around technology and leaders that are heavily involved in day-to-day activities.
***PLEASE NOTE THIS IS A 2 MONTH CONTRACT AND REQUIRES ONSITE 5 DAYS PER WEEK, WITH POSSIBLE EXTENSIONS***
We are seeking a skilled and enthusiastic IT Support Specialist to provide on-site and remote technical support to our customer. This role requires a strong understanding of networking, server administration, and endpoint management, as well as excellent communication and problem-solving skills.
Responsibilities:
- Provide on-site and remote technical support to clients in the Greater Elmira Area.
- Troubleshoot and resolve issues with workstations, servers, and peripherals.
- Install and configure desktops, laptops, and servers.
- Install, configure, and maintain network devices, including firewalls and routers.
- Manage and maintain virtualized environments.
- Utilize remote monitoring and management (RMM) tools.
- Create documentation for clients and internal use.
- Monitor service calls and ensure timely resolution.
- Manage short-term projects.
- Communicate effectively with clients, teammates, and management.
- Record and submit time worked on each task to aid in proper billing to clients.
Requirements: Must Have.
- Experience with Microsoft Windows 10+ environments, Office Applications.
- Extensive knowledge of desktop/laptop computer support and troubleshooting to include previous and current versions of Microsoft Windows operating systems.
- Extensive knowledge of MS Office application uses and troubleshooting.
- Extensive knowledge of Microsoft Active Directory.
- Extensive knowledge of computer peripherals such as scanners, printers, and MFPs.
- Thorough knowledge of system, diagnostic, and utility software - PC Tools, Remote desktop support applications and methods, antivirus and anti-malware tools and techniques.
- Knowledge of LANs, WANs and WWANs.
- Knowledge of Microsoft System Center applications.
- Knowledge of mobile computing devices like tablets and smartphones.
Pluses:
- Help desk experience.
- Experience with VMware virtualization.
- Experience with firewalls.
- Active Microsoft certifications (MCP).
- Proficiency with Microsoft 365, Windows Servers.
- LAN/WAN
- Microsoft Server
- VMWare and/or Hyper-V
- Cloud Platforms: AWS & Azure
- Routers/Switches
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