job summary:
Are you a tech-savvy problem solver who loves working with people just as much as hardware? We are looking for an IT Support Technician to step in as the go-to technical partner for our manufacturing plant in Fayetteville.
This is a dynamic, highly visible, 120-day temp-to-hire position where you will bridge the gap between corporate IT and plant-floor operations. From managing everyday help desk tickets to keeping our digitized production lines humming, you will be the local hero keeping our site running smoothly.
location: Fayetteville, North Carolina
job type: Contract
salary: $26 - 29 per hour
work hours: 8am to 5pm
education: Associates
responsibilities:
IT Support & Service Management
- Prioritize and resolve incidents, problems, and changes to ensure minimal disruption.
- Fulfill service requests and support onboarding/offboarding processes.
- Deliver first-line support for desktops, laptops, mobile devices, printers, and peripherals.
- Diagnose and resolve hardware/software issues, escalating as needed to minimize downtime.
- Administer antivirus, threat protection, and ensure compliance with OS, firmware, and security standards.
Application & Infrastructure Support- Administer enterprise and cloud-based applications and infrastructure (on-prem & cloud).
- Manage software rollouts, system updates, backups, and patch deployments.
- Provide restoration support during outages and ensure high availability of applications and servers.
- Troubleshoot server OS/application issues and manage hardware replacements/escalations.
User Enablement & Training- Conduct user training sessions (onsite/virtual) on IT tools and promote best practices.
- Create user guides and training materials tailored to department needs.
Security & Compliance- Enforce IT security policies, manage user access rights, and ensure data protection compliance.
- Maintain encryption standards and monitor device compliance.
Network & Voice Services- Support wired, wireless, and voice network infrastructure; monitor performance and coordinate upgrades.
- Deploy and maintain VoIP systems; manage changes to extensions, voicemails, and phone devices.
Asset, Identity & Vendor Management- Maintain IT asset inventory and lifecycle tracking using asset management tools.
- Administer user/computer directory objects (e.g., Active Directory).
- Collaborate with vendors for procurement, support services, and performance evaluation.
Manufacturing IT Support- Provide specialized support for plant-floor applications (MES, SCADA, LIMS, etc.).
- Collaborate with engineering and production teams to meet operational needs.
- Ensure up time of manufacturing systems and coordinate upgrades and OT integrations.
qualifications:
Minimum Qualifications
-Associate's or Bachelor's degree in Computer Science, Information Systems, or related field preferred.
-Minimum of three years of experience in IT infrastructure and application support, ideally in a manufacturing or industrial environment.
-Strong working knowledge of Windows OS (client and server), Microsoft 365, networking fundamentals, VoIP, and cloud services.
-Hands-on experience supporting plant systems such as MES, SCADA, or similar platforms is highly desirable.
-Excellent troubleshooting skills and a proactive, customer-first attitude.
-Effective communicator with experience training users across multiple functions.
-Familiarity with ITIL practices, security frameworks, and compliance standards.
-Industry certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are a plus.
-Excellent problem-solving, multitasking, and communication skills.
-Ability to work independently and as part of a team with minimal supervision.
-Outstanding verbal and written communication, presentation, interpersonal, creative thinking, consulting, and analytical skills.
-Ability to prioritize work to manage multiple projects to meet deadlines.
-Excellent problem-solving/decision-making skills.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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