Physical Security - IT Support Technician 2 (Non-Permanent)

Salary: $4,411.00 - $5,924.00 Monthly
Location : King County - Seattle - Downtown Business, WA
Job Type: Full Time - Non-Permanent
Remote Employment: Flexible/Hybrid
Job Number: 26DOT-HQ-05598n
Department: Dept. of Transportation
Division: Headquarters
Opening Date: 07/27/2026
Closing Date: 8/3/2026 11:59 PM Pacific

Description
About WSDOT

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation!
The Opportunity

WSDOT is seeking a non-permanent IT Support Technician 2 to join the Washington State Ferries (WSF) Technology Services Division (TSD) Operations Technology Team. In this role, you will provide frontline technical support for the physical security technology that supports ferry terminals, vessels, and administrative offices, including cameras, access control systems, and related equipment. You will assist with installing, maintaining, troubleshooting, and replacing critical technology while helping ensure secure, reliable, and compliant IT services that support safe and dependable ferry operations in a 24/7 environment. Our top candidate is a collaborative problem solver with strong technical troubleshooting skills, excellent customer service, and a commitment to maintaining secure and reliable technology solutions.
What to Expect

This position performs fieldwork that may occur in active traffic areas, aboard operating ferries, and within shipyard environments. These settings may involve exposure to moving vehicles, heavy equipment, confined spaces, and other maritime or industrial hazards, requiring adherence to established safety protocols and use of personal protective

equipment.
Among the varied range of responsibilities held within this role, the Physical Security Support Technician will:

• Respond to and resolve Tier 1 and routine Tier 2 support requests escalated from the Service Desk (Remedy/Helix) using established procedures and guidance from senior staff.
• Provide remote and on-site operational support for physical security technologies and related field equipment used at ferry terminals, vessels, and administrative facilities.
• Install, replace, configure, and test field-deployed physical security hardware using approved standards, checklists, and documented procedures.
• Perform routine troubleshooting and break/fix support for physical security devices and associated software applications and escalates unresolved or complex issues to senior technical staff or vendors as appropriate.
• Update device settings and approved configurations, such as usernames, passwords, firmware, and network connectivity settings, following established change and security procedures.
• Assist with monitoring system alerts, device status, and operational issues and reports identified problems to appropriate technical resources.
• Coordinate with vendors and internal support teams regarding hardware replacement, warranty support, equipment repairs, and service requests.
• Document issues, troubleshooting steps, corrective actions, and resolutions within designated service management systems to support operational continuity and knowledge sharing.
• Provide basic end-user assistance and operational guidance related to physical security systems and associated technologies.
• Travel to ferry terminals, vessels, and other work sites to perform field support, installation, and troubleshooting activities.

Qualifications

To be considered for this opportunity, the following competencies are required:

• Technical Support & End-User Technology: Experience using and supporting computer hardware and software. Demonstrated ability to configure, troubleshoot, and maintain common computer hardware, software, mobile devices, peripherals, and related technology using established procedures.
• Technology Installation & Equipment Maintenance: Experience working with IT or low-voltage equipment such as desktop computers, mobile devices or similar technology.
• Technical Troubleshooting & Problem Solving: Ability to perform basic installation and setup tasks, including connecting equipment, managing cabling, labeling components, and verifying proper operation using established procedures.
• Technical Documentation & Procedures: Ability to read and follow basic technical documentation, diagrams, or installation instructions to complete assigned tasks.
• Communication & Customer Service: Ability to communicate effectively with end users and team members to provide support and explain technical information in a clear and professional manner.
• Growth Mindset & Service-Oriented: Actively demonstrates a commitment to learning and growth. Takes action to meet the needs of others.

The following qualification is also required:

• A valid driver's license and the ability to operate state-owned vehicles. Must maintain a good driving record to respond promptly to field support requests at any WSF location.

It is preferred that qualified candidates also demonstrate/have:

• Advanced Technical IT Knowledge: Extensive experience, coursework, training, or certifications related to information technology, computer hardware, networking, or technical support.
• Physical Security Technology: Familiarity with physical security technologies such as video surveillance systems, access control systems, or related equipment.
• Service Desk & Incident Management: Experience using a service desk or ticketing system to track and document support requests.
• Networking Fundamentals: Basic understanding of networking concepts such as IP addressing and device connectivity.
• Field Technology Support: Experience working in field environments or supporting equipment across multiple locations.
• Licensure: Transportation Worker Identification Credential (TWIC) card.

Important Notes

• This is a non-permanent opportunity, expected to last up to 12 months.
• The salary listed includes the legislative approved 5% salary premium for positions in King County.
• This recruitment may also be used to fill additional positions per business needs.
• In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Information on other compensation types for non-represented positions can be found in of the Washington Administrative Code.
• This position offers flexible/hybrid remote work options.
• WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit ;/li>

Why WSDOT

• Work-Life Balance - We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals' lifestyle.
• Paid Leave - In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!
• Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
• Plan For Your Future - WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to for more information.

Check out this video to learn more:
How to Apply

Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the "Work Experience" portion of the application be completed in as much detail as possible.

In order to be considered for this opportunity, please include the following with your online application:

• An attached Resume outlining (in reverse chronological order) your experience to date.
• An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
• Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the "References" section of the online application; does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.
WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
Contact Us

For inquiries about this posting, you may contact the assigned Recruiter at . Please be sure to reference 26DOT-HQ-05598n in the subject line.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026
01

This is a non-permanent position. Are you willing to accept a temporary position?

• Yes
• No

02

Technical Support & End-User Technology: Which best describes your experience supporting and troubleshooting computer hardware, software, mobile devices, peripherals, and related technology?

• I have extensive experience independently configuring, troubleshooting, maintaining, and supporting a wide variety of end-user technology, including resolving complex technical issues.
• I have experience independently supporting, configuring, troubleshooting, and maintaining common end-user technology and resolving most routine technical issues.
• I have limited experience supporting and troubleshooting end-user technology and typically rely on established procedures or guidance.
• I have no experience supporting computer hardware, software, mobile devices, peripherals, or related technology.

03

Please briefly describe your experience supporting end-user technology, including the types of hardware, software, devices, or systems you have supported. If you do not have this experience, please enter N/A. Responses such as "see resume" are not considered a complete response and will not be accepted.
04

Technology Installation & Equipment Maintenance: Which best describes your experience installing, connecting, configuring, or maintaining IT or low-voltage equipment?

• I have extensive experience independently installing, configuring, maintaining, and testing a variety of IT or low-voltage equipment.
• I have experience performing installation, setup, and maintenance of IT or low-voltage equipment following established procedures.
• I have limited experience assisting with the installation or maintenance of IT or low-voltage equipment.
• I have no experience installing or maintaining IT or low-voltage equipment.

05

Please briefly describe the types of equipment you have installed, configured, or maintained and your role in that work. If you do not have this experience, please enter N/A. Responses such as "see resume" are not considered a complete response and will not be accepted.
06

Technical Troubleshooting & Problem Solving: Which best describes your experience performing technical troubleshooting and equipment setup?

• I have extensive experience independently diagnosing technical issues, performing equipment installations, managing cabling, verifying system functionality, and resolving problems.
• I have experience performing routine troubleshooting, equipment setup, and verifying proper operation using established procedures.
• I have limited experience troubleshooting technical equipment or performing installation tasks.
• I have no experience troubleshooting or installing technical equipment.

07

Please briefly describe your experience performing technical troubleshooting and equipment setup. Include the types of equipment you have supported, examples of technical issues you diagnosed and resolved. If you do not have this experience, please enter N/A. Responses such as "see resume" are not considered a complete response and will not be accepted.
08

Technical Documentation & Procedures: Which best describes your experience using technical documentation to complete assigned work?

• I regularly interpret and apply technical documentation, diagrams, and installation instructions to independently complete technical tasks.
• I frequently use technical documentation and diagrams to complete assigned work with minimal assistance.
• I have limited experience following technical documentation or installation instructions.
• I have no experience using technical documentation or diagrams.

09

Please briefly describe your experience using technical documentation, diagrams, manuals, or installation instructions to complete assigned work. Include the types of documentation you used, the work performed, and how you applied the information to complete technical tasks. If you do not have this experience, please enter N/A. Responses such as "see resume" are not considered a complete response and will not be accepted.
10

Communication & Customer Service: Which best describes your experience providing technical support to customers or team members?

• I have extensive experience providing technical support, explaining technical information to diverse audiences, and resolving customer issues in a professional manner.
• I have experience providing technical support and communicating technical information clearly to customers or coworkers.
• I have limited experience providing technical support or communicating technical information.
• I have no experience providing technical support to end users.

11

Please briefly describe your experience providing technical support to customers, clients, or team members. Include examples of the types of technical issues you addressed, and your role in resolving customer or user concerns. If you do not have this experience, please enter N/A. Responses such as "see resume" are not considered a complete response and will not be accepted.
12

Do you have a valid driver's license?

• Yes
• No

13

Physical Security Technology: Which best describes your experience with physical security technology such as video surveillance, access control systems, or related equipment?

• I have extensive experience installing, supporting, troubleshooting, or maintaining physical security systems.
• I have experience working with physical security technology as part of my job responsibilities.
• I have limited familiarity with physical security technology.
• I have no experience with physical security technology.

14

Please briefly describe your experience working with physical security technology. Include the systems you have installed, supported, maintained, or troubleshot. If you do not have this experience, please enter N/A. Responses such as "see resume" are not considered a complete response and will not be accepted.
15

Service Desk & Incident Management: Which best describes your experience using a service desk or ticketing system?

• I have extensive experience documenting, tracking, prioritizing, and resolving support requests using a service desk or ticketing system.
• I have experience documenting and managing support requests using a ticketing system.
• I have limited experience using a service desk or ticketing system.
• I have no experience using a service desk or ticketing system.

16

Please briefly describe your experience using a service desk or ticketing system. Include the systems you have used, the types of requests or incidents you managed. If you do not have this experience, please enter N/A. Responses such as "see resume" or "refer to resume" are not considered a complete response and will not be accepted.
17

Networking Fundamentals: Which best describes your knowledge of networking concepts such as IP addressing and device connectivity?

• I have advanced knowledge and regularly troubleshoot network connectivity and IP-related issues.
• I have a working knowledge of networking concepts and can configure or troubleshoot basic connectivity issues.
• I have basic familiarity with networking concepts.
• I have no knowledge of networking concepts.

18

Please briefly describe your experience using a service desk or ticketing system. Include the systems you have used, the types of requests or incidents you managed. If you do not have this experience, please enter N/A. Responses such as "see resume" or "refer to resume" are not considered a complete response and will not be accepted.
19

Field Technology Support: Which best describes your experience providing technical support in field environments or across multiple locations?

• I have extensive experience independently supporting technology across multiple field locations or operational sites.
• I have experience providing technical support at multiple locations or in field environments.
• I have limited experience supporting technology outside of a single office location.
• I have no experience providing field-based technical support.

20

Please briefly describe your experience providing technical support in field environments or across multiple locations. Include the types of equipment you supported, and the environments you worked in. If you do not have this experience, please enter N/A. Responses such as "see resume" are not considered a complete response and will not be accepted.
21

Do you currently possess a valid Transportation Worker Identification Credential (TWIC)?

• Yes
• No

22

Advanced Technical IT Knowledge: Which best describes your technical knowledge related to information technology, computer hardware, networking, or technical support?

• I have advanced technical knowledge gained through extensive professional experience, formal training, certifications, or a combination of these.
• I have working knowledge gained through professional experience or formal training.
• I have basic knowledge or limited exposure to these technical areas.
• I have no experience or training in these areas.

23

Please list any relevant certificates and/or formal training in the space provided below. If none, please enter N/A.
24

Please select the response that best describes your highest level of completed education.

• I have a master's degree or higher.
• I have a bachelor's degree.
• I have an associate's degree.
• I have a high school diploma or equivalent.
• None of the above

25

If you indicated completion of a degree, please list your degree and field of study. Otherwise, enter N/A.
26

How did you learn of this employment opportunity?

• Indeed
• LinkedIn
• Direct Email Notification
• WSDOT social media (Twitter, Facebook, YouTube, etc)
• Career Fair
• Monster
• WorkSource
• Handshake
• AASHTO
• NACTO
• COMTO
• APWA
• "NOW HIRING" banner/sign
• Radio advertisement
• WSDOT Employment Site
• Careers.wa.gov
• governmentjobs.com
• Other (specify below)

27

If you selected 'Other' on the previous question, please specify how you learned of this employment opportunity in the space provided:
Required Question