Description COMPANY OVERVIEWJoin a growing organization in the manufacturing and distribution industry seeking an IT Support Technician to provide hands-on technology support at a production facility. This role serves as the primary on-site IT resource, supporting end users, maintaining equipment, troubleshooting technical issues, and ensuring day-to-day technology operations run smoothly across the plant and distribution environment.
POSITION: IT TECHNICIANLOCATION: FORT WORTH ONSITEDURATION: 6 MONTH CONTRACT TO HIRESHIFT: 7AM - 4PMRATE: $26.44 - $28.84/HOURRESPONSIBILITIES- Act as the primary on-site IT contact, providing front-line technical support for employees and escalating advanced issues when necessary.
- Troubleshoot user access issues including account logins, multi-factor authentication, VPN connectivity, and Windows-based system access.
- Deploy, configure, and maintain desktop applications, software updates, workstations, laptops, and mobile devices.
- Image and provision new devices, enroll systems into device management platforms, and ensure compliance with company standards.
- Install, configure, and support printers, scanners, peripherals, and other end-user hardware.
- Perform daily walkthroughs of operational areas to proactively identify and resolve technical issues affecting productivity.
- Record and manage incidents, service requests, and resolutions within the IT ticketing system.
- Support hardware troubleshooting and replacement activities for monitors, docking stations, keyboards, cables, and related equipment.
- Assist with employee onboarding and offboarding by preparing, deploying, collecting, and decommissioning technology assets.
- Maintain accurate inventory records for company devices and technology equipment.
Requirements REQUIREMENTS- Previous experience in a Help Desk, Desktop Support, IT Support, or Technical Support role.
- Experience supporting Windows environments, user accounts, authentication, and endpoint devices.
- Familiarity with Microsoft 365, Entra ID (Azure AD), Intune, VPN connectivity, and device management technologies.
- Understanding of printer support, workstation imaging, software deployment, and hardware troubleshooting.
- Experience working with ticketing systems and documenting technical support activities.
- Ability to manage multiple priorities in a fast-paced manufacturing, warehouse, or operations environment.
- Comfortable performing physical tasks including lifting, moving, and installing IT equipment.
- Availability to work on-site Monday through Friday 7AM - 4PM.
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