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Technology Engineer, Principal - Unified Communications

Community Health Systems

Franklin, Tennessee • Today

Full-time

Technology Engineer, Principal (Server)

Community Health Systems

Franklin, Tennessee • Today

Full-time

Technology Engineer, Principal - Contact Center

Community Health Systems

Franklin, Tennessee • Today

Full-time

Technology Engineer, Principal - Data Center Networking (Remote)

Community Health Systems

Remote or Franklin, Tennessee • Today

Full-time

Technology Engineer, Principal - Storage & Data Protection

Community Health Systems

Franklin, Tennessee • Today

Full-time

Senior UC Engineer

Miratech

Remote • Today

Full-time

Senior UC Engineer

Miratech

Remote or Phoenix, Arizona • Today

Full-time

Senior UC Engineer

Miratech

Remote or Los Angeles, California • Today

Full-time

Senior UC Engineer

Miratech

Remote or Houston, Texas • Today

Full-time

Senior UC Engineer

Miratech

Remote or Chicago, Illinois • Today

Full-time

Senior UC Engineer

Miratech

Remote or Philadelphia, Pennsylvania • Today

Full-time

Senior UC Engineer

Miratech

Remote or New York, New York • Today

Full-time

IT Infrastructure Engineer

GDH

Remote • Today

Easy Apply

Third Party, Contract

Depends on Experience

Principal Eng, IT Infrastructure Network

Tractor Supply

Brentwood, Tennessee • Today

Full-time

Principal Engineer, Mobile

Slate Auto

Remote or Washington • Today

Full-time

USD 202,610.00 - 337,684.00 per year

Principal Solutions Engineer, Emerging Technologies

1Password

Remote or Canada, Kentucky • Today

Full-time

USD 171,000.00 per year

Principal Engineer- Technical Services Utilities

Conagra Brands

Remote or Chicago, Illinois • Today

Full-time

USD 109,000.00 - 159,000.00 per year

Principal - Signal Integrity Engineer

Celestica International LP

Remote • Today

Full-time

Sr or Principal Engineer, Remote Terminal Unit (RTU) Technical

Tampa Electric

Remote or Lutz, Florida • Today

Full-time

Principal Engineer - Systems

Enterprise Holdings

Remote or St. Louis, Missouri • 16d ago

Full-time

Principal Data Engineering - Remote - CST

UnitedHealth Group

Remote or Eden Prairie, Minnesota • Today

Full-time

USD 112,700.00 - 193,200.00 per year

Principal Data Link & Communications Engineer

Applied Research Solutions

Remote or Beavercreek, Ohio • Today

Full-time

USD 160,000.00 - 185,000.00 per year

Sr. Manager of Presales Engineering

Motorola Solutions

Remote or Chicago, Illinois • Today

Full-time

USD 120,000.00 - 140,000.00 per year

Solutions Engineer - Federal

Zoom Video Communications

Remote • Today

Full-time

USD 146,000.00 - 319,400.00 per year

Senior Manager, Network Engineering (Americas)

TD Synnex

Remote or Florida • Today

Full-time

Professional Services Contact Center Engineer

RingCentral, Inc.

Remote • Today

Full-time

USD 88,200.00 - 115,000.00 per year

IT HRIS Manager

UC Health

Remote or Cincinnati, Ohio • Today

Full-time

Director, IT - ERP & Enterprise Business Applications

UC Health

Remote or Cincinnati, Ohio • Today

Full-time

IT Enterprise Architect III, Full Time, First Shift, IS&T

UC Health

Remote or Cincinnati, Ohio • Today

Full-time

Presales Network Solution Architect - Boston MA

Blue Mantis

Remote • Today

Full-time

USD 165,000.00 - 185,000.00 per year

Job Details

Skills

Messaging
Scalability
Operational Excellence
Network Engineering
Communication
Roadmaps
Root Cause Analysis
Capacity Management
Performance Tuning
Video
Codecs
Enhanced 9-1-1
Location-based Services
Cloud Computing
Authentication
SSO
Analytics
Privacy
Access Control
Encryption
Auditing
Vendor Management
Mentorship
Technical Direction
Documentation
Management
IT Management
Business Communications
Voice Engineering
Unity
SIP
VoIP
PSTN
Media
Network
Enterprise Networks
QoS
Routing
Firewall
Cisco Certifications
Cisco
Regulatory Compliance
Scripting
FOCUS
User Experience
Collaboration
Lifecycle Management
Leadership
Unified Communications
WebEx

Messaging
Scalability
Operational Excellence
Network Engineering
Communication
Roadmaps
Root Cause Analysis
Capacity Management
Performance Tuning
Video
Codecs
Enhanced 9-1-1
Location-based Services
Cloud Computing
Authentication
SSO
Analytics
Privacy
Access Control
Encryption
Auditing
Vendor Management
Mentorship
Technical Direction
Documentation
Management
IT Management
Business Communications
Voice Engineering
Unity
SIP
VoIP
PSTN
Media
Network
Enterprise Networks
QoS
Routing
Firewall
Cisco Certifications
Cisco
Regulatory Compliance
Scripting
FOCUS
User Experience
Collaboration
Lifecycle Management
Leadership
Unified Communications
WebEx

Summary

Job Description

Job Description: Principal Engineer - Unified Communications (Webex Dedicated Instance)
Role Summary

The Principal Engineer - Unified Communications (UC) is the senior technical authority responsible for the architecture, design, and long-term strategy of the enterprise Unified Communications environment leveraging Cisco Webex Dedicated Instance (DI). This role provides deep hands-on expertise across voice, video, messaging, and contact center integrations while setting standards for scalability, resilience, security, and operational excellence.

The Principal Engineer partners closely with Network Engineering, Collaboration, Security, Cloud, and Business teams to ensure the UC platform supports mission-critical communication needs across a global, distributed organization.
Key Responsibilities
Technical Leadership & Architecture

Serve as the primary technical authority for the Unified Communications platform built on Cisco Webex Dedicated Instance.
Define and maintain UC architecture standards, reference designs, and best practices.
Lead the design of complex UC solutions including Call Control (CUCM), Unity Connection, IM & Presence, Expressway, Webex App integration, and hybrid/cloud connectivity.
Evaluate Cisco roadmaps, Webex DI releases, and new collaboration capabilities; provide strategic recommendations and adoption plans.
Own enterprise UC technical standards and approve deviations from architectural baselines.

Platform Engineering & Operations

Design, build, and operate highly available, secure, and scalable UC environments.
Lead advanced troubleshooting and root-cause analysis for complex voice, video, and signaling issues.
Establish operational standards for monitoring, alerting, capacity planning, and performance optimization.
Drive platform stability through proactive lifecycle management, upgrades, and configuration governance.
Serve as final technical escalation authority for cross-domain UC incidents impacting multiple business units.

Voice, Video & Call Routing

Architect enterprise voice solutions including SIP, PSTN connectivity, call routing, survivability, and global dial plans.
Ensure high-quality voice and video experiences through proper QoS design, codec selection, and network alignment.
Provide expertise in emergency services (E911), call admission control, and location-based services.

Integrations & Hybrid Connectivity

Architect integrations between Webex DI and on-prem systems, cloud services, SBCs, and third-party platforms.
Provide technical leadership on identity, authentication, directory integration, and SSO.
Support integrations with contact center platforms, recording, compliance, and analytics solutions.

Security, Compliance & Governance

Ensure UC designs meet enterprise security, privacy, and regulatory requirements.
Partner with Security teams to define access controls, encryption standards, certificate management, and audit practices.
Establish governance models for configuration changes, feature enablement, and vendor management.

Mentorship & Technical Influence

Mentor and coach UC and network engineers; elevate overall technical capability.
Lead architectural reviews, design forums, and post-incident reviews.
Influence technical direction through documentation, standards, and collaboration rather than direct authority.

Stakeholder & Vendor Collaboration

Act as a trusted technical advisor to IT leadership and business stakeholders.
Translate business communication needs into scalable UC solutions.
Serve as a senior escalation point with Cisco and strategic partners.

Required Qualifications

8 -12+ years of experience in Unified Communications, Collaboration, or Voice Engineering roles.
Deep hands-on experience with Cisco Webex Dedicated Instance and core UC components (CUCM, Unity Connection, IM & Presence, Expressway).
Strong understanding of SIP, VoIP, PSTN connectivity, dial plans, and call flows.
Proven experience designing and supporting large-scale, enterprise UC environments.
Advanced troubleshooting skills across signaling, media, network, and endpoint layers.
Strong understanding of enterprise networking concepts including QoS, routing, and firewalls as they relate to UC.

Preferred Qualifications

Cisco certifications (CCNP Collaboration, CCIE Collaboration, or equivalent).
Experience with global UC deployments and multi-region architectures.
Familiarity with SBCs (Cisco CUBE or third-party).
Experience integrating UC platforms with contact center, compliance recording, or regulated environments.
Exposure to automation, APIs, or scripting for UC operations.

Leadership Competencies

Strategic thinker with the ability to balance long-term architecture with operational realities.
Clear communicator capable of explaining complex UC concepts to both technical and non-technical audiences.
Strong ownership mindset with a focus on reliability and user experience.
Collaborative leader who builds trust across infrastructure, security, and application teams.

Working Environment

Primarily remote with collaboration across distributed and global teams.
Participation in on-call rotations or escalation support for critical incidents.

Success Measures

Availability, stability, and performance of the UC platform.
Adoption of standardized architectures and operational best practices.
Reduction in incidents through proactive design and lifecycle management.
Positive feedback from engineering peers, leadership, and end users.

This role is ideal for a senior Unified Communications engineer who wants to own and shape an enterprise Webex Dedicated Instance platform while remaining deeply technical and influential at scale.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10204494
Position Id: a224e25d6784aee1066880f4a17cae0
Posted 30+ days ago

Fitment

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Franklin, Tennessee

•

Today

Job Description Job Description: Principal Engineer - Genesys Cloud CX Role Summary The Principal Engineer for the Genesys Cloud CX platform is a senior technical leader responsible for the architecture, design, and long-term technical strategy of enterprise contact center solutions. This role combines deep hands-on expertise with Genesys Cloud CX and strong leadership, influencing platform standards, integrations, security, scalability, and operational excellence across the organization. The

Full-time

Technology Engineer, Principal - Data Center Networking (Remote)

Remote or Franklin, Tennessee

•

Today

Job Description Summary: The Principal Technology Engineer provides enterprise-wide technical leadership and strategic direction for technology engineering initiatives. You'll guide modernization efforts, establish engineering best practices, and ensure solutions are scalable, secure, and aligned with long-term business strategy. This role influences architectural standards and drives innovation across multiple systems and services. Essential Duties and Responsibilities: Provide technical lea

Full-time

Unified Communications Engineer

Texas

•

Today

Overview Unified Communications Engineer (GAFB-2026-25909): Bowhead seeks to network with a Unified Communications Engineer for an upcoming proposal effort to support the operation, maintenance, administration, and sustainment of an enterprise Cisco Unified Communications environment. The Unified Communications Engineer will provide advanced technical expertise across the Cisco collaboration infrastructure, including Cisco Unified Communications Manager (CUCM), Cisco Unified Border Element (CUB

Full-time

Senior UC Engineer

Remote

•

Today

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organizat

Full-time

Job Details

Skills

Messaging
Scalability
Operational Excellence
Network Engineering
Communication
Roadmaps
Root Cause Analysis
Capacity Management
Performance Tuning
Video
Codecs
Enhanced 9-1-1
Location-based Services
Cloud Computing
Authentication
SSO
Analytics
Privacy
Access Control
Encryption
Auditing
Vendor Management
Mentorship
Technical Direction
Documentation
Management
IT Management
Business Communications
Voice Engineering
Unity
SIP
VoIP
PSTN
Media
Network
Enterprise Networks
QoS
Routing
Firewall
Cisco Certifications
Cisco
Regulatory Compliance
Scripting
FOCUS
User Experience
Collaboration
Lifecycle Management
Leadership
Unified Communications
WebEx

Messaging
Scalability
Operational Excellence
Network Engineering
Communication
Roadmaps
Root Cause Analysis
Capacity Management
Performance Tuning
Video
Codecs
Enhanced 9-1-1
Location-based Services
Cloud Computing
Authentication
SSO
Analytics
Privacy
Access Control
Encryption
Auditing
Vendor Management
Mentorship
Technical Direction
Documentation
Management
IT Management
Business Communications
Voice Engineering
Unity
SIP
VoIP
PSTN
Media
Network
Enterprise Networks
QoS
Routing
Firewall
Cisco Certifications
Cisco
Regulatory Compliance
Scripting
FOCUS
User Experience
Collaboration
Lifecycle Management
Leadership
Unified Communications
WebEx

Summary

Serve as the primary technical authority for the Unified Communications platform built on Cisco Webex Dedicated Instance.
Define and maintain UC architecture standards, reference designs, and best practices.
Lead the design of complex UC solutions including Call Control (CUCM), Unity Connection, IM & Presence, Expressway, Webex App integration, and hybrid/cloud connectivity.
Evaluate Cisco roadmaps, Webex DI releases, and new collaboration capabilities; provide strategic recommendations and adoption plans.
Own enterprise UC technical standards and approve deviations from architectural baselines.

Platform Engineering & Operations

Design, build, and operate highly available, secure, and scalable UC environments.
Lead advanced troubleshooting and root-cause analysis for complex voice, video, and signaling issues.
Establish operational standards for monitoring, alerting, capacity planning, and performance optimization.
Drive platform stability through proactive lifecycle management, upgrades, and configuration governance.
Serve as final technical escalation authority for cross-domain UC incidents impacting multiple business units.

Voice, Video & Call Routing

Architect enterprise voice solutions including SIP, PSTN connectivity, call routing, survivability, and global dial plans.
Ensure high-quality voice and video experiences through proper QoS design, codec selection, and network alignment.
Provide expertise in emergency services (E911), call admission control, and location-based services.

Integrations & Hybrid Connectivity

Architect integrations between Webex DI and on-prem systems, cloud services, SBCs, and third-party platforms.
Provide technical leadership on identity, authentication, directory integration, and SSO.
Support integrations with contact center platforms, recording, compliance, and analytics solutions.

Security, Compliance & Governance

Ensure UC designs meet enterprise security, privacy, and regulatory requirements.
Partner with Security teams to define access controls, encryption standards, certificate management, and audit practices.
Establish governance models for configuration changes, feature enablement, and vendor management.

Mentorship & Technical Influence

Mentor and coach UC and network engineers; elevate overall technical capability.
Lead architectural reviews, design forums, and post-incident reviews.
Influence technical direction through documentation, standards, and collaboration rather than direct authority.

Stakeholder & Vendor Collaboration

Act as a trusted technical advisor to IT leadership and business stakeholders.
Translate business communication needs into scalable UC solutions.
Serve as a senior escalation point with Cisco and strategic partners.

Required Qualifications

8 -12+ years of experience in Unified Communications, Collaboration, or Voice Engineering roles.
Deep hands-on experience with Cisco Webex Dedicated Instance and core UC components (CUCM, Unity Connection, IM & Presence, Expressway).
Strong understanding of SIP, VoIP, PSTN connectivity, dial plans, and call flows.
Proven experience designing and supporting large-scale, enterprise UC environments.
Advanced troubleshooting skills across signaling, media, network, and endpoint layers.
Strong understanding of enterprise networking concepts including QoS, routing, and firewalls as they relate to UC.

Preferred Qualifications

Cisco certifications (CCNP Collaboration, CCIE Collaboration, or equivalent).
Experience with global UC deployments and multi-region architectures.
Familiarity with SBCs (Cisco CUBE or third-party).
Experience integrating UC platforms with contact center, compliance recording, or regulated environments.
Exposure to automation, APIs, or scripting for UC operations.

Leadership Competencies

Strategic thinker with the ability to balance long-term architecture with operational realities.
Clear communicator capable of explaining complex UC concepts to both technical and non-technical audiences.
Strong ownership mindset with a focus on reliability and user experience.
Collaborative leader who builds trust across infrastructure, security, and application teams.

Working Environment

Primarily remote with collaboration across distributed and global teams.
Participation in on-call rotations or escalation support for critical incidents.

Success Measures

Availability, stability, and performance of the UC platform.
Adoption of standardized architectures and operational best practices.
Reduction in incidents through proactive design and lifecycle management.
Positive feedback from engineering peers, leadership, and end users.

This role is ideal for a senior Unified Communications engineer who wants to own and shape an enterprise Webex Dedicated Instance platform while remaining deeply technical and influential at scale.

Dice Id: 10204494
Position Id: a224e25d6784aee1066880f4a17cae0
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Franklin, Tennessee

•

Today

Full-time

Technology Engineer, Principal - Data Center Networking (Remote)

Remote or Franklin, Tennessee

•

Today

Full-time

Unified Communications Engineer

Texas

•

Today

Full-time

Senior UC Engineer

Remote

•

Today

Full-time

Technology Engineer, Principal - Unified Communications

Skills

Summary

Dice Job Match Score™

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Technology Engineer, Principal - Unified Communications

Job Details

Skills

Summary

Dice Job Match Score™

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