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Technology Engineer, Principal - Unified Communications

Community Health Systems

Franklin, Tennessee • Today

Full-time

Technology Engineer, Principal

Community Health Systems

Franklin, Tennessee • Today

Full-time

Technology Engineer, Principal - Data Center Networking (Remote)

Community Health Systems

Remote or Franklin, Tennessee • Today

Full-time

Principal Engineer

Aristocrat

Franklin, Tennessee • Today

Full-time

USD 150,000.00 - 205,000.00 per year

Principal Engineer - Systems

Enterprise Holdings

Remote or St. Louis, Missouri • Today

Full-time

UC/Telephony Software Engineer

General Dynamics

Remote or Dedham, Massachusetts • Today

Full-time

USD 124,216.00 - 137,803.00 per year

Senior UC Engineer

Miratech

Remote • Today

Full-time

Principal Data Link & Communications Engineer

Applied Research Solutions

Remote or Beavercreek, Ohio • Today

Full-time

USD 160,000.00 - 185,000.00 per year

Principal Engineer

Cushman & Wakefield

Remote • Today

Full-time

USD 157,250.00 - 185,000.00 per year

Principal Network Engineer

General Dynamics

Remote or Rockville, Maryland • Today

Full-time

USD 97,968.00 - 112,700.00 per year

Principal Engineer

Motional

Remote • Today

Full-time

USD 240,000.00 - 330,000.00 per year

Senior Manager - Unified Communications Operations (Remote)

First-Citizens Bank & Trust Company

Remote or Texas • Today

Full-time

depends on experience

Senior Manager - Unified Communications Operations (Remote)

First-Citizens Bank & Trust Company

Remote or Arizona • Today

Full-time

depends on experience

Senior Manager - Unified Communications Operations (Remote)

First-Citizens Bank & Trust Company

Remote or Raleigh, North Carolina • Today

Full-time

depends on experience

Senior Manager - Unified Communications Operations (Remote)

First-Citizens Bank & Trust Company

Remote or Raleigh, North Carolina • Today

Full-time

depends on experience

MS Teams RIbbon SBC Engineer

Randstad Digital

Remote or Plano, Texas • Today

Contract

USD50 - USD70

Instructional Technology Lead

UC Davis Health System

Remote or Santa Cruz, California • Today

Full-time

USD 71,600.00 - 98,000.00 per year

Senior Unified Communications Engineer

iSpace, Inc

Hybrid in Nashville, Tennessee • Yesterday

Easy Apply

Full-time

$145,000 - $160,000

Senior CCaaS Engineer with a NICE CXONE background

Combined Computer Resources

Remote • 4d ago

Easy Apply

Contract

Depends on Experience

Software Engineer, Lifecycle

Upstart

Remote • Today

Full-time

USD 142,000.00 - 196,600.00 per year

Senior Site Reliability Engineer (SRE) – Kubernetes Platform

Spiceorb

Remote • 18d ago

Easy Apply

Contract

50 - 55

Manager, Project Manager

PMO Partners, LLC

Remote • 26d ago

Easy Apply

Contract

Depends on Experience

Job Details

Skills

Messaging
Scalability
Operational Excellence
Network Engineering
Communication
Roadmaps
Root Cause Analysis
Capacity Management
Performance Tuning
Video
Codecs
Enhanced 9-1-1
Location-based Services
Cloud Computing
Authentication
SSO
Analytics
Privacy
Access Control
Encryption
Auditing
Vendor Management
Mentorship
Technical Direction
Documentation
Management
IT Management
Business Communications
Voice Engineering
Unity
SIP
VoIP
PSTN
Media
Network
Enterprise Networks
QoS
Routing
Firewall
Cisco Certifications
Cisco
Regulatory Compliance
Scripting
FOCUS
User Experience
Collaboration
Lifecycle Management
Leadership
Unified Communications
WebEx

Messaging
Scalability
Operational Excellence
Network Engineering
Communication
Roadmaps
Root Cause Analysis
Capacity Management
Performance Tuning
Video
Codecs
Enhanced 9-1-1
Location-based Services
Cloud Computing
Authentication
SSO
Analytics
Privacy
Access Control
Encryption
Auditing
Vendor Management
Mentorship
Technical Direction
Documentation
Management
IT Management
Business Communications
Voice Engineering
Unity
SIP
VoIP
PSTN
Media
Network
Enterprise Networks
QoS
Routing
Firewall
Cisco Certifications
Cisco
Regulatory Compliance
Scripting
FOCUS
User Experience
Collaboration
Lifecycle Management
Leadership
Unified Communications
WebEx

Summary

Job Description

Job Description: Principal Engineer - Unified Communications (Webex Dedicated Instance)
Role Summary

The Principal Engineer - Unified Communications (UC) is the senior technical authority responsible for the architecture, design, and long-term strategy of the enterprise Unified Communications environment leveraging Cisco Webex Dedicated Instance (DI). This role provides deep hands-on expertise across voice, video, messaging, and contact center integrations while setting standards for scalability, resilience, security, and operational excellence.

The Principal Engineer partners closely with Network Engineering, Collaboration, Security, Cloud, and Business teams to ensure the UC platform supports mission-critical communication needs across a global, distributed organization.
Key Responsibilities
Technical Leadership & Architecture

Serve as the primary technical authority for the Unified Communications platform built on Cisco Webex Dedicated Instance.
Define and maintain UC architecture standards, reference designs, and best practices.
Lead the design of complex UC solutions including Call Control (CUCM), Unity Connection, IM & Presence, Expressway, Webex App integration, and hybrid/cloud connectivity.
Evaluate Cisco roadmaps, Webex DI releases, and new collaboration capabilities; provide strategic recommendations and adoption plans.
Own enterprise UC technical standards and approve deviations from architectural baselines.

Platform Engineering & Operations

Design, build, and operate highly available, secure, and scalable UC environments.
Lead advanced troubleshooting and root-cause analysis for complex voice, video, and signaling issues.
Establish operational standards for monitoring, alerting, capacity planning, and performance optimization.
Drive platform stability through proactive lifecycle management, upgrades, and configuration governance.
Serve as final technical escalation authority for cross-domain UC incidents impacting multiple business units.

Voice, Video & Call Routing

Architect enterprise voice solutions including SIP, PSTN connectivity, call routing, survivability, and global dial plans.
Ensure high-quality voice and video experiences through proper QoS design, codec selection, and network alignment.
Provide expertise in emergency services (E911), call admission control, and location-based services.

Integrations & Hybrid Connectivity

Architect integrations between Webex DI and on-prem systems, cloud services, SBCs, and third-party platforms.
Provide technical leadership on identity, authentication, directory integration, and SSO.
Support integrations with contact center platforms, recording, compliance, and analytics solutions.

Security, Compliance & Governance

Ensure UC designs meet enterprise security, privacy, and regulatory requirements.
Partner with Security teams to define access controls, encryption standards, certificate management, and audit practices.
Establish governance models for configuration changes, feature enablement, and vendor management.

Mentorship & Technical Influence

Mentor and coach UC and network engineers; elevate overall technical capability.
Lead architectural reviews, design forums, and post-incident reviews.
Influence technical direction through documentation, standards, and collaboration rather than direct authority.

Stakeholder & Vendor Collaboration

Act as a trusted technical advisor to IT leadership and business stakeholders.
Translate business communication needs into scalable UC solutions.
Serve as a senior escalation point with Cisco and strategic partners.

Required Qualifications

8 -12+ years of experience in Unified Communications, Collaboration, or Voice Engineering roles.
Deep hands-on experience with Cisco Webex Dedicated Instance and core UC components (CUCM, Unity Connection, IM & Presence, Expressway).
Strong understanding of SIP, VoIP, PSTN connectivity, dial plans, and call flows.
Proven experience designing and supporting large-scale, enterprise UC environments.
Advanced troubleshooting skills across signaling, media, network, and endpoint layers.
Strong understanding of enterprise networking concepts including QoS, routing, and firewalls as they relate to UC.

Preferred Qualifications

Cisco certifications (CCNP Collaboration, CCIE Collaboration, or equivalent).
Experience with global UC deployments and multi-region architectures.
Familiarity with SBCs (Cisco CUBE or third-party).
Experience integrating UC platforms with contact center, compliance recording, or regulated environments.
Exposure to automation, APIs, or scripting for UC operations.

Leadership Competencies

Strategic thinker with the ability to balance long-term architecture with operational realities.
Clear communicator capable of explaining complex UC concepts to both technical and non-technical audiences.
Strong ownership mindset with a focus on reliability and user experience.
Collaborative leader who builds trust across infrastructure, security, and application teams.

Working Environment

Primarily remote with collaboration across distributed and global teams.
Participation in on-call rotations or escalation support for critical incidents.

Success Measures

Availability, stability, and performance of the UC platform.
Adoption of standardized architectures and operational best practices.
Reduction in incidents through proactive design and lifecycle management.
Positive feedback from engineering peers, leadership, and end users.

This role is ideal for a senior Unified Communications engineer who wants to own and shape an enterprise Webex Dedicated Instance platform while remaining deeply technical and influential at scale.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10204494
Position Id: a224e25d6784aee1066880f4a17cae0
Posted 22 hours ago

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Remote or Franklin, Tennessee

•

Today

Job Description Summary: The Principal Technology Engineer provides enterprise-wide technical leadership and strategic direction for technology engineering initiatives. You'll guide modernization efforts, establish engineering best practices, and ensure solutions are scalable, secure, and aligned with long-term business strategy. This role influences architectural standards and drives innovation across multiple systems and services. Essential Duties and Responsibilities: Provide technical lea

Full-time

Unified Communications Engineering

Remote

•

5d ago

Role: UC Consultant Unified Communications Engineering (AMRS) Location: Pricetone, NJ - Hybrid or EST Remote Duration: Long Term Contract Description: The UC Consultant will be part of Clients Global Unified Communications Engineering team, supporting the design, delivery, and operational health of enterprise Unified Communications and Collaboration platforms across the Americas region. The role focuses on Cisco Webex Calling, Webex Contact Center, Voice Recording, Trading Turret (IPC Connexus)

Easy Apply

Contract

$60 - $65

Senior UC Engineer

Remote

•

Today

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organizat

Full-time

Sr. UC Systems Engineer

Virginia

•

Today

OVERVIEW VAE, Inc. is a full service IT Infrastructure Solutions Company focused on building, securing and supporting our clients' mission critical enterprises. We provide a distinctive array of design, integration and implementation services as well as fully managed service offerings. VAE is at the forefront of leveraging multi-tenant capable technologies and shared IT services to create secure, reliable and cost-effective end-to-end services and solutions. We deliver exceptional infrastructur

Full-time

USD 150,000.00 - 200,000.00 per year