Search Jobs | Dice.com

361 results (21 new)

Group by company

Service Desk Manager - IT

Request Technology, LLC

Franklin Park, Illinois • Today

Easy Apply

Full-time

Depends on Experience

IT Service Desk Manager

Tempus

Chicago, Illinois • Today

Full-time

USD 95,000.00 - 150,000.00 per year

Manager - IT Service Desk / End User

Request Technology, LLC

Rosemont, Illinois • Yesterday

Easy Apply

Full-time

$100,000 - $110,000

Manager, IT Service Desk & Field Services

Peterson Technology Partners

Oak Brook, Illinois • Today

Full-time, Third Party

$90,000 - $115,000

Service Desk Manager

ASM Research

Remote • Today

Full-time

ServiceNow - ServiceNow IT Service Management (ITSM) Manager- Tech Cons - Open Location

Chicago, Illinois • Today

Full-time

USD 142,600.00 - 261,500.00 per year

ServiceNow - ServiceNow IT Service Management (ITSM) - Senior -Tech Cons - Open Location

Chicago, Illinois • Today

Full-time

USD 102,500.00 - 187,900.00 per year

IT Service Desk Specialist (Third Shift)

Abercrombie & Fitch Co.

Remote or Columbus, Ohio • Today

Full-time

IT Services Help Desk Service Coordinator / Level 1 Technician

NerdsToGo

Chicago, Illinois • Today

Full-time

USD 22.00 - 27.00 per hour

IT Operations Manager

Glanbia Performance Nutrition

Downers Grove, Illinois • Today

Full-time

USD 190,000.00 per year

Senior Manager of IT Compliance

Culligan International

Rosemont, Illinois • Today

Full-time

USD 145,000.00 - 175,000.00 per year

Service Desk Agent

SAIC

Remote • Yesterday

Full-time

USD 40,000.00 per year

Healthcare Technical Consulting Manager - IT Strategy & Operations

Huron

Chicago, Illinois • Today

Full-time

USD 130,000.00 - 150,000.00 per year

IT Audit, Cybersecurity & Risk Manager (HITRUST)

Baker Tilly

Chicago, Illinois • Today

Full-time

USD 123,840.00 - 234,770.00 per year

ServiceNow -ServiceNow IT/OT Asset Management (ITAM) - Manager - Tech Cons - Open Location

Chicago, Illinois • Today

Full-time

USD 142,600.00 - 261,500.00 per year

ServiceNow - ServiceNow IT Operations Management (ITOM) Manager - Tech Cons - Open Location

Chicago, Illinois • Today

Full-time

USD 142,600.00 - 261,500.00 per year

Sr Manager - IT Application Development

United Airlines

Chicago, Illinois • Today

Full-time

Manager, IT Applications - Business Applications

Evanston Northwestern Healthcare

Skokie, Illinois • Today

Full-time

Compensation information provided in the description

ServiceNow - ServiceNow IT/OT Asset Management (ITAM) Senior Manager - Tech Cons - Open Location

Chicago, Illinois • Today

Full-time

USD 171,600.00 - 392,100.00 per year

IT Manager | Full-Time | Ryan Field at Northwestern University

Oak View Group

Evanston, Illinois • Today

Full-time

USD 90,000.00 - 100,000.00 per year

IT Manager - SQL Database Administration

Judge Group, Inc.

Chicago, Illinois • Today

Contract

USD 130,000.00 - 170,000.00 per year

Manager, IT Applications - Radiant

Evanston Northwestern Healthcare

Skokie, Illinois • Today

Full-time

Compensation information provided in the description

Advanced IT Asset Manager

Wintrust Financial Corp

Rosemont, Illinois • Today

Full-time

USD 71,000.00 - 92,000.00 per year

Senior Manager - IT Systems Integration (PMO)

United Airlines

Chicago, Illinois • Today

Full-time

IT Category Manager

Corporate Systems Associates

Hybrid in Northbrook, Illinois • Today

Easy Apply

Contract

Depends on Experience

Sr Manager - IT Appl Dev - Chatbots/Voicebots

United Airlines

Chicago, Illinois • Today

Full-time

IT Program Manager III

Apex Systems

Chicago, Illinois • Today

Easy Apply

Full-time

$65 - $67 per hour

Engagement Manager, IT Strategy, Cyber

Gartner

Chicago, Illinois • Today

Full-time

USD 168,000.00 per year

Manager, IT Service Delivery & Enterprise Applications- Remote (Anywhere in the U.S.)

GuidePoint Security

Remote • Today

Full-time

Information Technology (IT) Manager

Wieland

Lake Zurich, Illinois • Today

Full-time

USD 122,000.00 - 152,500.00 per year

Job Details

Skills

IT Service Desk
ITSM
Autopilot
Intune
Jira Service Management
IT Support
Destop support

Summary

***We are unable to sponsor as this is a permanent full-time role***

***This is a Contract to Hire Position***

Responsibilities & Qualifications

Experience managing service desk operating budgets and software license stewardship at the endpoint.
Experience supporting global colleagues across time zones including Mexico and India.
Experience with Jira Service Management or another similar ITSM solution.
Experience with major incident management and incident commander practices.
Experience with Windows Autopilot, Microsoft Intune, and modern endpoint management at scale.
Leads day-to-day operations of the IT Service Desk as the face of IT to the business. Owns end-user customer experience and service quality across the IT lifecycle including new-hire onboarding, role changes, and offboarding. Drives CSAT measurement, voice-of-customer feedback loops, and continual service improvement based on user input and trend data. Sets and enforces white-glove customer service standards including VIP and executive support.
Owns IT Service Desk processes aligned to ITIL practices including incident management, request fulfillment, problem management, knowledge management, change enablement coordination, service level management, and continual service improvement. Serves as the senior escalation point for the most complex incidents and as incident commander for major incidents affecting end users. Drives root cause analysis on recurring issues and ensures repeatable documented processes operate consistently across sites.
Owns service desk performance reporting, KPI definition, and SLA tracking. Maintains and publishes dashboards covering ticket volume, backlog age, first-call resolution, mean time to resolve, SLA attainment, CSAT, and repeat-caller trends. Reports service desk performance to IT leadership and business stakeholders on a regular cadence and uses data to drive staffing, training, and process decisions.
Owns the end-user hardware lifecycle and refresh program for laptops, desktops, mobile devices, printers, plotters, and meeting room hardware across company domestic and global sites. Drives forward-looking refresh planning, end-of-life tracking, hardware standards definition, replacement sequencing, and asset inputs to IT budget and capital planning. Ensures no end-of-life equipment remains in production past committed timelines.
Owns end-user asset management discipline and visibility. Ensures device inventory accuracy, lifecycle status tracking, and use of asset data to support budgeting, refresh planning, software license management, and security compliance reporting.
Manages the service desk team including hiring, onboarding, coaching, performance management, training, and career development. Owns workload allocation, shift scheduling, on-call rotations, and global support coverage strategy across US domestic, Mexico, and India. Builds bench strength and succession depth for senior analyst and team lead roles.
Plans and executes end-user technology initiatives with structured milestones, clear ownership, status visibility, stakeholder communication, and on-time delivery. Includes hardware refresh waves, OS upgrades, Microsoft 365 rollouts, site openings, office moves, and merger and acquisition integration support.
Manages vendor and partner relationships for service desk operations including hardware OEMs, software vendors, MSP and staff augmentation partners, mobile carriers, and managed print providers. Owns vendor SLAs, escalation paths, warranty management, performance reviews, and renewal input.
Drives self-service, automation, and AI-enabled support adoption to shift left routine work, reduce ticket volume, and improve user experience. Partners with the AI Enablement function to surface service desk use cases for AI adoption. Manages the service desk knowledge base as a strategic asset.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: napil006
Position Id: 9045358
Posted 14 hours ago

Fitment

Dice Job Match Score™

✨ Finding the perfect fit...

Contact the job poster

Dillon Grooss

Recruiter @ Request Technology, LLC

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Manager - IT Service Desk / End User

Rosemont, Illinois

•

Yesterday

NO SPONSORSHIP - NO OPT (Contract To Hire) - IT Service Desk Manager BILL RATE: $50.00-$60.00/HOUR c2c END SALARY: $100k - $110k DURATION 6 MONTHS on contract Looking for a manager you will manage 650 end users and 3 people - desktop, laptops, iphones, ipads, windows. This is a hands on role. You will strategize, plan, hire-fire. All about service management. Ability to travel up to 15% as needed, they need to modernize Leadership of the service desk team supporting US domestic, Mexico, an

Easy Apply

Full-time

$100,000 - $110,000

IT Service Desk Manager

Chicago, Illinois

•

Today

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. Role Overview The IT Service Desk Manager is a critical

Full-time

USD 95,000.00 - 150,000.00 per year

IT End User Support Specialist

Northbrook, Illinois

•

Today

Wiss, Janney, Elstner Associates Inc. (WJE) is a global firm of engineers, architects, and materials scientists committed to helping solve, repair, and avoid problems in the built world and construction industry. Since 1956, our applied experience from more than 175,000 projects and our state-of-the-art laboratory and testing facilities have made WJE a leader in providing innovative yet practical solutions to the clients we serve. From historic preservation to post-disaster safety assessments, w

Full-time

USD 28.65 - 42.98 per hour

Desktop Field Support

Chicago, Illinois

•

Today

Job Details: Travel Requirements Travel to customer locations is an essential function of this role. Assignments are generally local; however, candidates may be required to travel anywhere within the United States based on operational requirements. Candidates must possess a valid driver's license and have reliable transportation. Candidates should be comfortable with frequent travel and working at multiple customer locations as business needs require. Approved mileage and eligible travel exp

Full-time

Job Details

Skills

IT Service Desk
ITSM
Autopilot
Intune
Jira Service Management
IT Support
Destop support

Summary

***We are unable to sponsor as this is a permanent full-time role***

***This is a Contract to Hire Position***

Responsibilities & Qualifications

Experience managing service desk operating budgets and software license stewardship at the endpoint.
Experience supporting global colleagues across time zones including Mexico and India.
Experience with Jira Service Management or another similar ITSM solution.
Experience with major incident management and incident commander practices.
Experience with Windows Autopilot, Microsoft Intune, and modern endpoint management at scale.
Leads day-to-day operations of the IT Service Desk as the face of IT to the business. Owns end-user customer experience and service quality across the IT lifecycle including new-hire onboarding, role changes, and offboarding. Drives CSAT measurement, voice-of-customer feedback loops, and continual service improvement based on user input and trend data. Sets and enforces white-glove customer service standards including VIP and executive support.
Owns IT Service Desk processes aligned to ITIL practices including incident management, request fulfillment, problem management, knowledge management, change enablement coordination, service level management, and continual service improvement. Serves as the senior escalation point for the most complex incidents and as incident commander for major incidents affecting end users. Drives root cause analysis on recurring issues and ensures repeatable documented processes operate consistently across sites.
Owns service desk performance reporting, KPI definition, and SLA tracking. Maintains and publishes dashboards covering ticket volume, backlog age, first-call resolution, mean time to resolve, SLA attainment, CSAT, and repeat-caller trends. Reports service desk performance to IT leadership and business stakeholders on a regular cadence and uses data to drive staffing, training, and process decisions.
Owns the end-user hardware lifecycle and refresh program for laptops, desktops, mobile devices, printers, plotters, and meeting room hardware across company domestic and global sites. Drives forward-looking refresh planning, end-of-life tracking, hardware standards definition, replacement sequencing, and asset inputs to IT budget and capital planning. Ensures no end-of-life equipment remains in production past committed timelines.
Owns end-user asset management discipline and visibility. Ensures device inventory accuracy, lifecycle status tracking, and use of asset data to support budgeting, refresh planning, software license management, and security compliance reporting.
Manages the service desk team including hiring, onboarding, coaching, performance management, training, and career development. Owns workload allocation, shift scheduling, on-call rotations, and global support coverage strategy across US domestic, Mexico, and India. Builds bench strength and succession depth for senior analyst and team lead roles.
Plans and executes end-user technology initiatives with structured milestones, clear ownership, status visibility, stakeholder communication, and on-time delivery. Includes hardware refresh waves, OS upgrades, Microsoft 365 rollouts, site openings, office moves, and merger and acquisition integration support.
Manages vendor and partner relationships for service desk operations including hardware OEMs, software vendors, MSP and staff augmentation partners, mobile carriers, and managed print providers. Owns vendor SLAs, escalation paths, warranty management, performance reviews, and renewal input.
Drives self-service, automation, and AI-enabled support adoption to shift left routine work, reduce ticket volume, and improve user experience. Partners with the AI Enablement function to surface service desk use cases for AI adoption. Manages the service desk knowledge base as a strategic asset.

Dice Id: napil006
Position Id: 9045358
Posted 14 hours ago

Fitment

Dice Job Match Score™

✨ Finding the perfect fit...

Contact the job poster

Dillon Grooss

Recruiter @ Request Technology, LLC

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Manager - IT Service Desk / End User

Rosemont, Illinois

•

Yesterday

Easy Apply

Full-time

$100,000 - $110,000

IT Service Desk Manager

Chicago, Illinois

•

Today

Full-time

USD 95,000.00 - 150,000.00 per year

IT End User Support Specialist

Northbrook, Illinois

•

Today

Full-time

USD 28.65 - 42.98 per hour

Desktop Field Support

Chicago, Illinois

•

Today

Full-time