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Sr Manager - IT Appl Dev - Chatbots/Voicebots

Chicago, IL, US • Posted 1 day ago • Updated 2 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

Pivotal
Operational Risk
Organizational Change Management
Solution Architecture
Team Management
Accountability
Strategic Management
Organizational Structure
Stakeholder Management
IT Management
Product Development
Estimating
Business Cases
Status Reports
Resource Planning
Resource Management
Budget
Resource Allocation
Reporting
Performance Metrics
Strategic Planning
Collaboration
Information Systems
Computer Science
Business Administration
FOCUS
Mentorship
Team Building
SaaS
Amazon Web Services
Cloud Computing
Leadership
Communication
Emerging Technologies
Software Development
Quality Assurance
Project Management
Agile
Requirements Management
Systems Architecture
Application Development
.NET
Java
Management
Aviation
Business Continuity Planning
EHS
Quality Management
Safety Management
Regulatory Compliance
Customer Service
Generative Artificial Intelligence (AI)
Artificial Intelligence

Summary

Description

Job overview and responsibilities

The Senior Manager of IT Application Development will be pivotal in leading a team dedicated to developing innovative solutions for our Corporate Safety Operational Risk and Corporate Medical business units. This position will drive technological advancements and shape our company's future amid ongoing transformations. As a leader, you will have exceptional leadership and communication skills and a deep understanding of driving organizational change, Agile development, and solutions architecture.

Leadership and Team Management
- Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous learning
- Provide strategic direction and oversight to ensure the successful execution of programs, resource management, and day-to-day operations
- Establish goals for the team and individuals, including performance reviews and career and performance plans
- Plan for short and long-term resource needs (internally and externally) to ensure the right number of resources and skills are available to meet project goals and deadlines
- Evaluate and suggest improvements to the organizational structure, roles, and responsibilities
Communication and Stakeholder Management
- Engage, collaborate, and partner with technical and business stakeholders to understand business requirements and user expectations and lead the development of solutions that meet functional and technical requirements
- Collaborate with United's business and IT leadership teams and product subject matter experts to establish the product's long-term vision, goals, and strategy
- Develop multi-year product development strategies and tactical plans
- Share knowledge and work together to generate innovative solutions to problems
- Align with business partners on delivery success criteria and ensure technology solutions follow architectural standards
- Provide delivery estimates and business case updates to support overall IT performance metrics, monthly project status reporting, and quarterly resource planning review
- Foster open communication within the IT team and across departments to ensure alignment and the successful delivery of cross-functional initiatives
Budgeting and Resource Management
- Develop and manage the program budget, ensuring efficient resource allocation to support strategic initiatives and operational need
- Track and report on key performance metrics, making data-driving decisions to improve the efficiency and effectiveness of the team
Strategic IT Planning and Execution
- Evaluate, implement, and manage SaaS-based solutions and develop in-house cloud-based solutions
- Identify technical obstacles early and collaborate closely with the team to find innovative solutions
- Responsible for escalating, assisting, and following up on resolving issues related to the delivery of technology solutions
- Ensure that Agile methodologies are implemented following best practices and that continuous improvements are made as needed
- Also, ensure compliance with code scanning and other security protocols during development and release

Qualifications

What's needed to succeed (Minimum Qualifications):

Bachelor's degree
Information Systems, Computer Science, Engineering, Business Administration, or other related field
5+ years of relevant experience
Proven experience leading and developing IT teams, with a strong focus on leadership, mentorship, and team development
Experience implementing SaaS solutions or building applications using AWS cloud
Leadership experience managing multiple cross-functional teams or projects and influencing senior-level management and key stakeholders
Outstanding communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization
A mindset for continuous learning and staying updated on industry trends, emerging technologies, and best practices
Advanced technical and business knowledge in software development life cycle, quality assurance, project management, and other related disciplines/processes
Well-versed in Agile development and requirements management processes
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Master's degree
Understanding of system architecture principles, including the ability to design scalable and reliable solutions
3+ years of Application development (.Net, Java, or other modern language)
Experience managing applications for aviation safety, business continuity, corporate medical safety, etc
Experience with Business Continuity software like VEOCI, Everbridge, etc
Experience with Occupational Health Safety Management software such as Cority, SafetyCulture, EHS Insight, etc.
Experience leading initiatives with Quality Management, Safety Management, OSHA, FAA Compliance
Experience leading contact center or customer service technology delivery & engineering teams with excellent knowledge of contract center platforms, voice & bot automation tools & industry standards.
3-5 years of Digital/ Chatbots & voice bot development using industry leading platforms and digital bot/ tools.
3-5 years of experience building Gen AI and Conversation AI platforms.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: unitedil
Position Id: ca6ef7a69f3ea83b248ee4d86d212991
Posted 1 day ago

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