Job Summary:
We are seeking a Senior ServiceNow Developer / Architect to lead the design, development, governance, and technical direction of enterprise ServiceNow solutions. This role requires deep hands-on engineering experience, strong platform architecture judgment, and the ability to translate business requirements into scalable, maintainable, and out-of-the-box-aligned ServiceNow capabilities across ITSM, CMDB, HAM, SAM, integrations, and future platform expansion. Key Responsibilities:
Lead the architecture, design, development, and support of enterprise ServiceNow applications and platform capabilities using advanced client-side and server-side scripting
Design and develop business rules, script includes, REST/SOAP integrations, UI actions, custom applications, workflows, Flow Designer automation, and platform services
Define scalable, secure, and maintainable solutions across ITSM and additional ServiceNow modules such as CMDB, HAM, SAM, CSM, HRSD, SecOps, and ITOM as needed
Partner with process owners, business analysts, technical teams, and vendors to shape requirements, solution designs, implementation plans, and platform roadmaps
Own platform engineering standards for security, performance, reliability, maintainability, upgrade safety, and adherence to ServiceNow best practices
Participate in sprint planning, code reviews, and deployment activities
Provide senior-level troubleshooting, root-cause analysis, technical mentoring, and escalation support for complex platform issues
Establish and enforce ServiceNow platform governance, development standards, release controls, technical documentation, and architectural decision processes
Lead platform upgrades, patching readiness, regression planning, technical impact assessments, and remediation of upgrade-related findings
Manage and prioritize the technical enhancement and defect backlog, ensuring solutions are properly designed, estimated, tested, documented, and deployed
Lead new service implementations and modernization initiatives including CMDB, HAM, SAM, integrations, service catalog, workflow automation, reporting, and operational dashboards Requirements:
7 years of hands-on ServiceNow development and platform engineering experience, including experience leading complex implementations or architecture decisions
Bachelor's degree or equivalent experience in IT or a related field
Advanced JavaScript skills with strong knowledge of the Glide API, ServiceNow data model, platform security, ACLs, scoped applications, and integration patterns
Proven experience with Flow Designer, Integration Hub, REST/SOAP APIs, MID Server concepts, platform automation, and enterprise system integrations
Ability to operate as a senior technical owner, balancing hands-on development, solution architecture, stakeholder alignment, platform governance, and delivery execution
ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) strongly preferred; relevant Certified Implementation Specialist (CIS) certifications highly desirable Condition of employment; candidates must be authorized to work in the United States on a permanent basis. Clearbrook does not provide visa sponsorship or sponsorship transfers for this role.
