ServiceNow Developer

Description

We are looking for a ServiceNow Developer to lead the design, development, and enhancement of ServiceNow solutions supporting a federal program. This role will serve as a hands-on technical leader responsible for custom development efforts across the ServiceNow platform, with a strong emphasis on Customer Service Management (CSM).

Key Responsibilities:

Lead the custom development, configuration, and implementation of ServiceNow solutions and enhancements.

Serve as a technical lead for ServiceNow development initiatives while remaining hands-on with coding and platform customization.

Design and develop solutions across ServiceNow modules, including CSM, ITSM, ITOM, ITAM, CMDB, HAM, and HRSD.

Build and maintain Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, and workflows.

Collaborate with business stakeholders to gather requirements and translate them into scalable technical solutions.

Support Agile development processes, including sprint planning, daily standups, backlog refinement, and release activities.

Develop and maintain integrations between ServiceNow and external systems.

Participate in code reviews, technical design sessions, and architecture discussions.

Create and maintain technical documentation, implementation plans, and operational procedures.

Requirements

Core Qualifications:

Extensive hands-on experience developing and configuring ServiceNow solutions.

Strong experience with Customer Service Management (CSM), the highest-priority ServiceNow module for this role.

Proven experience leading custom ServiceNow development efforts and technical initiatives.

Demonstrated ability to balance technical leadership responsibilities with hands-on development work.

Experience with ServiceNow platform administration, configuration, and customization.

Strong understanding of ServiceNow modules such as ITSM, ITOM, ITAM, CMDB, HAM, and HRSD.

Proficiency with JavaScript, Glide scripting, workflows, business rules, client scripts, UI policies, and related ServiceNow development tools.

Experience working within Agile development environments.

Strong communication, collaboration, and problem-solving skills.

U.S. Citizen eligible for Public Trust clearance.

Preferred Qualifications:

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.

ServiceNow certifications.

Experience with ServiceNow AI capabilities, including Now Assist, AI Agents, or similar technologies.

Experience integrating third-party LLM APIs with enterprise applications.

Experience with ServiceNow Automated Test Framework (ATF).

Expertise in ITAM disciplines, including Software Asset Management (SAM) and Hardware Asset Management (HAM).

Expertise in ITOM modules, including CMDB, Discovery, and Service Mapping.

Experience with ServiceNow Flow Designer.

Experience developing custom-scoped applications within ServiceNow.

Experience integrating ServiceNow with external enterprise platforms and business systems.

Knowledge of AngularJS, HTML5, CSS, jQuery, and portal development.

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