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Deskside Support

Wissen Infotech

Glenview, Illinois • Today

Easy Apply

Contract

30 - 35

Deskside Support Technician

Wissen Infotech

Chicago, Illinois • Today

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Contract

Depends on Experience

Desktop Support Engineer (Level 2) / Sr. Deskside Services Technician

Siri Infosolutions Inc

Chicago, Illinois • Today

Easy Apply

Third Party, Contract

Depends on Experience

Tech Support Manager

Robert Half

Remote or Jasper, Indiana • Today

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Contract

Job Details

Skills

Troubleshooting
Install
Configuration
Incident and Request Management
End - User Support

Summary

Job Title: Deskside Support Technician

Location: Glenview, IL – 60026

Work Mode: Client Location – No Remote / No Relocation

Contract to Hire

Job Summary

We are looking for a skilled Deskside Support Technician to provide technical support, troubleshooting, and maintenance for end-user computing environments. The ideal candidate will have hands-on experience supporting desktop systems, laptops, printers, network connectivity, and peripheral devices while delivering excellent customer service.

Key Responsibilities

Troubleshooting: Investigate, troubleshoot, and resolve technical issues related to desktop applications, operating systems, network connectivity, hardware, and peripheral devices.
Installation and Configuration: Install, configure, upgrade, and maintain desktop computers, laptops, software, and related hardware.
Hardware and Peripheral Support: Diagnose and resolve issues involving end-user systems, printers, scanners, and other peripheral devices.
Network Support: Troubleshoot basic network connectivity issues and assist users with access to network resources.
Security and Virus Protection: Identify potential malware and virus-related issues and follow established security procedures for detection, removal, and prevention.
End-User Support: Provide hands-on technical assistance to employees in person, by phone, or through email and support ticketing systems.
Incident and Request Management: Log, track, prioritize, and resolve service requests and incidents in accordance with established IT support procedures.
Customer Service: Deliver professional, timely, and customer-focused technical support while maintaining positive relationships with end users.
Documentation: Maintain accurate records of incidents, troubleshooting steps, resolutions, and hardware/software changes.

Required Skills and Qualifications

Hands-on experience in deskside support, desktop support, or IT field support.
Strong knowledge of desktop operating systems, computer hardware, software installation, and configuration.
Experience troubleshooting desktops, laptops, printers, scanners, and peripheral devices.
Basic understanding of networking concepts, TCP/IP, DNS, DHCP, and network connectivity.
Strong problem-solving, analytical, and diagnostic skills.
Excellent verbal and written communication skills.
A patient, professional, and customer-oriented approach.
Ability to work independently, prioritize tasks, and manage multiple support requests.

Preferred Experience

Experience working in enterprise IT support environments.
Familiarity with IT service management tools such as ServiceNow or similar ticketing systems.
Knowledge of Microsoft 365, Active Directory, and endpoint management tools.
Experience supporting warehouse, distribution center, or field-based IT environments, if applicable.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91112433
Position Id: 9134540
Posted 5 hours ago

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Contact the job poster

Mangesh Patil

Talent Acquisition Manager @ Wissen Infotech

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Chicago, Illinois

•

Today

Job Title: Desktop Support Engineer (Level 2) / Sr. Deskside Services Technician Work Location: Helena, Montana & Chicago, IL (Day one Onsite) Interview: Webex Hire Duration: Long Term Role Description: We are looking for an experienced Desktop Support Engineer (Level 2) / Senior Deskside Services Technician to provide hands-on desktop, hardware, and end-user support in an enterprise IT environment. The ideal candidate should have strong troubleshooting skills, experience supporting Wind

Easy Apply

Third Party, Contract

Depends on Experience

Desktop Support Specialist

Florida

•

Today

Desktop Support Specialist Req number: R8766 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting re

Full-time

USD 45,000.00 per year

Senior Ethernet Network Engineer

Remote

•

2d ago

Role SummaryThe Workstation Support Technician provides hands-on technical support for computer workstations, software, network connectivity, and peripheral equipment within an office environment. This role installs, configures, maintains, and troubleshoots end-user technology while delivering responsive technical assistance across multiple departments and locations. Responsibilities Install, configure, maintain, and support workstation hardware, software, user accounts, email, and workplace app

Easy Apply

Third Party, Contract

Depends on Experience

Computer User Support Specialist, Senior

Arkansas

•

Today

Overview Provides on-site technical support and assistance by deploying to client program field offices for IT infrastructure and end-user device wellness checks. Conducts network performance evaluations, checks conference room equipment, supports end-user devices, and ensures compliance with client IT policies. Assists with IT equipment disposal training and supports onsite personnel with IT issue ticketing. This position aligns with Cayuse's core values of Innovation, Excellence, Collaborati

Full-time