Deskside Support

Job Title: Deskside Support Technician

Location: Glenview, IL – 60026

Work Mode: Client Location – No Remote / No Relocation

Contract to Hire

Job Summary

We are looking for a skilled Deskside Support Technician to provide technical support, troubleshooting, and maintenance for end-user computing environments. The ideal candidate will have hands-on experience supporting desktop systems, laptops, printers, network connectivity, and peripheral devices while delivering excellent customer service.

Key Responsibilities

• Troubleshooting: Investigate, troubleshoot, and resolve technical issues related to desktop applications, operating systems, network connectivity, hardware, and peripheral devices.
• Installation and Configuration: Install, configure, upgrade, and maintain desktop computers, laptops, software, and related hardware.
• Hardware and Peripheral Support: Diagnose and resolve issues involving end-user systems, printers, scanners, and other peripheral devices.
• Network Support: Troubleshoot basic network connectivity issues and assist users with access to network resources.
• Security and Virus Protection: Identify potential malware and virus-related issues and follow established security procedures for detection, removal, and prevention.
• End-User Support: Provide hands-on technical assistance to employees in person, by phone, or through email and support ticketing systems.
• Incident and Request Management: Log, track, prioritize, and resolve service requests and incidents in accordance with established IT support procedures.
• Customer Service: Deliver professional, timely, and customer-focused technical support while maintaining positive relationships with end users.
• Documentation: Maintain accurate records of incidents, troubleshooting steps, resolutions, and hardware/software changes.

Required Skills and Qualifications

• Hands-on experience in deskside support, desktop support, or IT field support.
• Strong knowledge of desktop operating systems, computer hardware, software installation, and configuration.
• Experience troubleshooting desktops, laptops, printers, scanners, and peripheral devices.
• Basic understanding of networking concepts, TCP/IP, DNS, DHCP, and network connectivity.
• Strong problem-solving, analytical, and diagnostic skills.
• Excellent verbal and written communication skills.
• A patient, professional, and customer-oriented approach.
• Ability to work independently, prioritize tasks, and manage multiple support requests.

Preferred Experience

• Experience working in enterprise IT support environments.
• Familiarity with IT service management tools such as ServiceNow or similar ticketing systems.
• Knowledge of Microsoft 365, Active Directory, and endpoint management tools.
• Experience supporting warehouse, distribution center, or field-based IT environments, if applicable.