Deskside Support Technician

Deskside Support Technician

We are seeking a skilled Deskside Support Technician to provide technical support, troubleshooting, and maintenance for end-user computing environments. The ideal candidate will have hands-on experience supporting desktop systems, laptops, printers, network connectivity, and peripheral devices while delivering excellent customer service.

Responsibilities

• Provide technical support and troubleshooting for desktop systems, laptops, and peripheral devices.
• Assist users with installation, configuration, and maintenance of hardware and software.
• Diagnose and resolve network connectivity issues, ensuring seamless communication within the organization.
• Support and maintain printers and other office equipment, ensuring they function optimally.
• Document and track all technical issues, resolutions, and customer interactions.
• Collaborate with other IT staff to implement and maintain IT policies and procedures.
• Educate and train end-users on proper use of hardware and software, promoting efficient workflows.
• Maintain a clean and organized work environment, ensuring all equipment is properly stored and maintained.
• Respond to technical support requests in a timely and professional manner, ensuring customer satisfaction.
• Assist in the planning and execution of IT projects, contributing to the overall success of the department.

Requirements

• Customer Service: Excellent customer service skills, with the ability to communicate effectively with users at all levels of technical proficiency.
• End-user Computing: Strong understanding of end-user computing environments, including desktop systems, laptops, and peripheral devices.
• Laptop: Proficient in supporting and troubleshooting laptop systems, including hardware and software issues.
• Network: Knowledge of network connectivity and troubleshooting, with the ability to diagnose and resolve network-related issues.
• Printers: Experience with printer installation, configuration, and maintenance, ensuring optimal performance and resolving print-related issues.
• Technical Support: Strong technical support skills, with the ability to diagnose, troubleshoot, and resolve a wide range of technical issues.

• Certifications: Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Windows 10, etc.) are a plus.
• Hardware and Software Installation: Experience with the installation and configuration of hardware and software, including operating systems, applications, and peripheral devices.
• Documentation: Strong documentation skills, with the ability to create clear and concise technical documentation.
• Team Collaboration: Ability to work collaboratively with other IT staff and departments to achieve common goals.
• Problem-Solving: Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.