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Job Details

Skills

Continuous Improvement
Customer Satisfaction
Inspection
Corrective And Preventive Action
Quality Control
Testing
Training
Reporting
Performance Appraisal
Statistics
Root Cause Analysis
Quality Audit
Documentation
Collaboration
Research and Development
Procurement
Functional Requirements
SAFE
Materials Science
Chemistry
Quality Management
Manufacturing
Process Control
Six Sigma
Science
ISO 9000
Regulatory Compliance
Effective Communication
Leadership
Coaching
Analytical Skill
Problem Solving
Conflict Resolution
Management
Attention To Detail
FOCUS
Customer Service
Motivation
Life Insurance

Continuous Improvement
Customer Satisfaction
Inspection
Corrective And Preventive Action
Quality Control
Testing
Training
Reporting
Performance Appraisal
Statistics
Root Cause Analysis
Quality Audit
Documentation
Collaboration
Research and Development
Procurement
Functional Requirements
SAFE
Materials Science
Chemistry
Quality Management
Manufacturing
Process Control
Six Sigma
Science
ISO 9000
Regulatory Compliance
Effective Communication
Leadership
Coaching
Analytical Skill
Problem Solving
Conflict Resolution
Management
Attention To Detail
FOCUS
Customer Service
Motivation
Life Insurance

Summary

Position Overview

The Quality Manager is responsible for leading and maintaining the quality management system for a pressure-sensitive label stock manufacturing facility. This role ensures that raw materials, in-process production, and finished goods meet defined specifications and customer expectations. The Quality Manager oversees incoming raw material inspection, QC laboratory operations, manages customer claims, drives corrective and preventive actions, and supports continuous improvement initiatives to enhance product quality, process efficiency, and customer satisfaction.

Responsibilities

Lead the Quality Team consisting of an Engineer, Claims Analyst, Specialist, Incoming Inspector, and 16 Technicians, setting expectations and providing performance feedback.
Establish and oversee raw material incoming inspection activities and vendor claims and corrective action process.
Manage daily operations of two QC laboratories; ensure testing is conducted and reported with accuracy and precision.
Lead internal training on quality standards and expectations.
Lead disposition decisions for nonconforming materials.
Report on quality performance; review customer claims for trends and improvement opportunities.
Conduct statistical analysis to drive decisions and priorities.
Lead problem-solving using root cause analysis methodologies such as 8D, 5-Why, and Fishbone analysis.
Perform internal quality audits, monitor data trends, and identify ways to reduce waste, minimize risk, and increase efficiency.
Maintain and control documentation and data, including completion of customer quality surveys.
Collaborate cross-functionally:
- With R&D and Technical Service Engineers to understand customer requirements and ensure they are being met by established quality standards
- With Procurement to ensure raw materials from external suppliers meet quality requirements
- With Operations to proactively identify and resolve issues impacting product quality
Maintain a safe work environment
Travel to customers and suppliers as needed to gain first-hand knowledge (10%)
Other duties as assigned by the Technical Director
The Quality Manager reports directly to the Technical Director

Qualifications

BS. Degree in Engineering, Materials Science, Chemistry, or related field.
5+ years of experience in quality management in a manufacturing environment
5+ years in a leadership position with direct reports
Working knowledge of statistical methods and process control
Six Sigma Green or Black Belt certification preferred
Background in labels, packaging, or paper science preferred
Familiarity with ISO 9001 compliance
Effective communication, interpersonal, leadership, coaching, associate development, and conflict resolution skills
Demonstrated ability to work collaboratively with a variety of team members at all levels and functions of the organization
Ability to apply analytical and problem-solving skills quickly and effectively
Strong organizational, time management, and prioritization skills with high attention to detail
Dedication to excellence and continual focus on customer service with a servant leader mindset
Personal motivation to set high but achievable standards and see opportunities to improve
This position will work on-site at our division headquarters in Green Bay, WI

Compensation & Benefits

In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, company matching 401(k) and pension. Green Bay Packaging benefits may vary by position or division.

Company Overview

Started in 1933,Green Bay Packaging Inc.is a family-owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, WI, Green Bay Packaging Inc. employs over 5,000 team members and operates more than 40 facilities in 16 states. Green Bay Packaging is committed to innovative product development, sustainable forestry practices, and emphasizes safety, quality, and continuous improvement. For more information, visit gbp.com.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the notice from the Department of Labor.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: appfeed
Position Id: 19109_1ca3635e-7ab9-432a-ac4a-a81f906625ac
Posted 30+ days ago

Principal Engineer, Customer Quality

Remote

•

Today

Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that e

Full-time

USD 123,100.00 - 190,780.00 per year

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Position Overview

Responsibilities

Lead the Quality Team consisting of an Engineer, Claims Analyst, Specialist, Incoming Inspector, and 16 Technicians, setting expectations and providing performance feedback.

Establish and oversee raw material incoming inspection activities and vendor claims and corrective action process.

Manage daily operations of two QC laboratories; ensure testing is conducted and reported with accuracy and precision.

Lead internal training on quality standards and expectations.

Lead disposition decisions for nonconforming materials.

Report on quality performance; review customer claims for trends and improvement opportunities.

Conduct statistical analysis to drive decisions and priorities.

Lead problem-solving using root cause analysis methodologies such as 8D, 5-Why, and Fishbone analysis.

Perform internal quality audits, monitor data trends, and identify ways to reduce waste, minimize risk, and increase efficiency.

Maintain and control documentation and data, including completion of customer quality surveys.

Collaborate cross-functionally:

With R&D and Technical Service Engineers to understand customer requirements and ensure they are being met by established quality standards

With Procurement to ensure raw materials from external suppliers meet quality requirements

With Operations to proactively identify and resolve issues impacting product quality

Maintain a safe work environment

Travel to customers and suppliers as needed to gain first-hand knowledge (10%)

Other duties as assigned by the Technical Director

The Quality Manager reports directly to the Technical Director

Qualifications

BS. Degree in Engineering, Materials Science, Chemistry, or related field.

5+ years of experience in quality management in a manufacturing environment

5+ years in a leadership position with direct reports

Working knowledge of statistical methods and process control

Six Sigma Green or Black Belt certification preferred

Background in labels, packaging, or paper science preferred

Familiarity with ISO 9001 compliance

Effective communication, interpersonal, leadership, coaching, associate development, and conflict resolution skills

Demonstrated ability to work collaboratively with a variety of team members at all levels and functions of the organization

Ability to apply analytical and problem-solving skills quickly and effectively

Strong organizational, time management, and prioritization skills with high attention to detail

Dedication to excellence and continual focus on customer service with a servant leader mindset

Personal motivation to set high but achievable standards and see opportunities to improve

This position will work on-site at our division headquarters in Green Bay, WI

In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, company matching 401(k) and pension. Green Bay Packaging benefits may vary by position or division.

Company Overview

Manager Quality

Job Details

Skills

Summary

Position Overview

Responsibilities

Lead the Quality Team consisting of an Engineer, Claims Analyst, Specialist, Incoming Inspector, and 16 Technicians, setting expectations and providing performance feedback.

Establish and oversee raw material incoming inspection activities and vendor claims and corrective action process.

Manage daily operations of two QC laboratories; ensure testing is conducted and reported with accuracy and precision.

Lead internal training on quality standards and expectations.

Lead disposition decisions for nonconforming materials.

Report on quality performance; review customer claims for trends and improvement opportunities.

Conduct statistical analysis to drive decisions and priorities.

Lead problem-solving using root cause analysis methodologies such as 8D, 5-Why, and Fishbone analysis.

Perform internal quality audits, monitor data trends, and identify ways to reduce waste, minimize risk, and increase efficiency.

Maintain and control documentation and data, including completion of customer quality surveys.

Collaborate cross-functionally:

With R&D and Technical Service Engineers to understand customer requirements and ensure they are being met by established quality standards

With Procurement to ensure raw materials from external suppliers meet quality requirements

With Operations to proactively identify and resolve issues impacting product quality

Maintain a safe work environment

Travel to customers and suppliers as needed to gain first-hand knowledge (10%)

Other duties as assigned by the Technical Director

The Quality Manager reports directly to the Technical Director

Qualifications

BS. Degree in Engineering, Materials Science, Chemistry, or related field.

5+ years of experience in quality management in a manufacturing environment

5+ years in a leadership position with direct reports

Working knowledge of statistical methods and process control

Six Sigma Green or Black Belt certification preferred

Background in labels, packaging, or paper science preferred

Familiarity with ISO 9001 compliance

Effective communication, interpersonal, leadership, coaching, associate development, and conflict resolution skills

Demonstrated ability to work collaboratively with a variety of team members at all levels and functions of the organization

Ability to apply analytical and problem-solving skills quickly and effectively

Strong organizational, time management, and prioritization skills with high attention to detail

Dedication to excellence and continual focus on customer service with a servant leader mindset

Personal motivation to set high but achievable standards and see opportunities to improve

This position will work on-site at our division headquarters in Green Bay, WI

In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, company matching 401(k) and pension. Green Bay Packaging benefits may vary by position or division.

Company Overview