Job#: 3057717 Job Description: Apex Systems is looking to hire an ONSITE
HR Operations Contact Center Coordinator for our client based out of
Greensboro, NC.This assignment is anticipated to be a
6-month contract with strong potential for extension; however, Apex Systems cannot guarantee the length of this assignment.
This will also have a first-shift Monday-Friday schedule.
Responsibilities:- Serve as a primary point of contact for employees, managers, and HR partners through phone, email, chat, and case management channels.
- Respond to employee questions involving HR policies, benefits, payroll, employment verification, leaves of absence, onboarding, offboarding, and other employee lifecycle processes.
- Manage HR cases from initial intake through resolution, maintaining complete and accurate documentation throughout the process.
- Research employee inquiries and provide timely, accurate guidance using established procedures and knowledge resources.
- Resolve inquiries during the initial interaction whenever possible and coordinate appropriate escalations for more complex issues.
- Authenticate users and protect confidential employee information when handling HR-related requests.
- Provide proactive communication regarding case status, outstanding actions, and next steps.
- Partner with HR, Payroll, Benefits, and other internal teams to resolve employee questions and service requests.
- Promote employee self-service resources and provide guidance on available HR tools.
- Meet established service targets related to response times, case resolution, customer satisfaction, call quality, and case aging.
- Document interactions, research performed, guidance provided, commitments, and resolutions within the designated case management system.
- Maintain compliance with privacy, confidentiality, data security, and HR policy requirements.
- Identify recurring employee questions or service challenges and recommend opportunities to improve processes and knowledge resources.
- Support testing and implementation of system or process enhancements.
- Review available knowledge content and identify outdated, incomplete, or missing documentation.
Experience:- Associate or bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent professional experience.
- 2+ years of experience in customer service, HR operations, HR shared services, employee support, or contact center environments.
- Experience using HRIS platforms and case management systems.
- Familiarity with HR processes across areas such as benefits, payroll, leave administration, onboarding, offboarding, and employee records.
- Strong customer service skills with experience handling employee or customer inquiries through phone and written communication.
- Excellent verbal and written communication skills with strong active-listening abilities.
- Ability to research issues, identify solutions, and determine when escalation is appropriate.
- Strong attention to detail and ability to accurately document employee interactions and case activity.
- Ability to manage multiple inquiries and priorities in a fast-paced service environment.
- Ability to handle sensitive employee information with professionalism and confidentiality.
Nice to Have:- Experience within an HR Shared Services or HR Contact Center environment.
- Experience with SAP SuccessFactors.
- Knowledge of HR employee lifecycle processes and related policies.
- Experience working with HR knowledge bases and employee self-service platforms.
- Experience supporting service metrics such as first-contact resolution, response time, customer satisfaction, and case aging.
Why Work for Apex Systems:- We offer weekly pay, direct deposit, competitive pay rates
- Health/Medical benefits, Life Insurance, 401k, Employee Stock Purchase Program
- Discounts to most major certification programs, access to multiple technical training platforms and programs
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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