Jean Martin, Inc
Jean Martin, Inc

Product Manager, Contact Center Modernization

Remote • Posted 3 hours ago • Updated 3 hours ago
Contract Corp To Corp
Contract W2
Contract Independent
2 Years
No Travel Required
Able to Sponsor
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Amazon Web Services
  • Call Center
  • Health Care
  • Amazon Connect Migration
  • Healthcare Payer

Summary

Product Owner /Manager, Contact Center Modernization (Amazon Connect Migration – Healthcare Payer)

Location: St. Louis, MO / Dallas, TX / New York, NY- Hybrid /Remote

Required Qualifications

  • 7+ years of product management experience, with at least 3 years leading initiatives in contact center platforms or voice automation within a healthcare payer setting.
  • Strong understanding of healthcare call center operations, including member services, provider support, care management, and utilization review.
  • Proven experience with Amazon Connect migration projects, including integration with AWS services, telephony architecture, and IVR design.
  • Solid knowledge of HIPAA, PHI handling, and security best practices in cloud communications.
  • Experience with voice UX, IVR design, and contact center reporting/analytics.
  • Strong business and technical acumen with the ability to translate complex requirements into clear user stories and product features.
  • Demonstrated success influencing cross-functional teams, executive stakeholders, and vendor partners.
  • Expertise in agile frameworks, especially SAFe or Scrum, and tools like JIRA, Confluence, and Productboard.

Education

  • Bachelor’s degree in Computer Science, Information Systems, Healthcare Administration, or related field required.
  • Master’s degree or certifications in Product Management, Cloud Technologies (especially AWS), or Healthcare IT preferred.

Preferred Experience

  • Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony platforms and their migration to cloud-based enviro
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: jeanmart
  • Position Id: 9133298
  • Posted 3 hours ago
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Jose Prashanth

Jose Prashanth

Recruiter @ Jean Martin, Inc

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