Cable Systems Support Technician
Hampton VA Medical Center | Hampton, Virginia
Position Type: Full-time contract support
Primary Function: Structured cabling, telecommunications infrastructure, field troubleshooting, and operational maintenance
Environment: Federal healthcare campus / occupied facilities
Experience: Target 2+ years relevant industry experience; stronger candidates may substitute experience for formal credentials
Position Summary
We are seeking a hands-on Cable Systems Support Technician to support telecommunications operations and low-voltage infrastructure at the Hampton VA Medical Center. The technician will install, repair, test, troubleshoot, and maintain copper and fiber cabling systems and associated telecommunications spaces, while supporting day-to-day service requests, Moves/Adds/Changes (MAC), projects, and facility infrastructure activities.
Key Responsibilities
· Install, terminate, label, test, certify, troubleshoot, and repair copper structured cabling, including Category 5e/6/6A systems and associated patch panels, jacks, patch cords, and pathways.
· Support optical fiber installation, patching, basic fault isolation, cleaning/inspection, and coordination of fiber testing or repair activities.
· Perform first- and second-level field support for inside cable plant, Main Distribution Frames (MDFs), telecommunications rooms (TRs), cross-connects, customer-premises equipment, and related Layer 1 infrastructure.
· Support telecommunications Moves, Adds, and Changes (MAC), workstation relocations, equipment moves, and restoration of voice/data connectivity.
· Assist with site surveys, cable pathway evaluation, material identification, implementation planning, and project closeout documentation.
· Perform cable dressing, rack/ladder-rack support, labeling, grounding/bonding support, firestopping, and housekeeping in accordance with site requirements and industry best practices.
· Use copper/fiber test equipment to validate continuity, wiremap, performance, and end-to-end connectivity; document results and escalate faults requiring engineering or vendor support.
· Support project teams during infrastructure upgrades, equipment replacement, network cutovers, physical security deployments, and other low-voltage modernization work.
· Maintain accurate service-ticket notes, test records, as-builts, labeling records, inventory information, and work completion documentation.
· Perform work in accordance with applicable ANSI/TIA standards, BICSI practices, NEC requirements, customer safety rules, infection-control/site procedures, and Federal facility access requirements.
Minimum Qualifications
· Two or more years of hands-on structured cabling, telecommunications, or low-voltage field experience; candidates with one year of experience plus relevant BICSI training/certification may also be considered.
· Working knowledge of copper termination, testing, labeling, patching, cable pathways, racks/cabinets, and telecommunications-room practices.
· Familiarity with ANSI/TIA-568 and related telecommunications infrastructure standards; ability to follow drawings, floor plans, cable schedules, and work orders.
· Ability to use common field tools and test equipment and to troubleshoot Layer 1 connectivity problems methodically.
· Ability to work independently in an occupied healthcare environment while coordinating professionally with customers, project managers, technicians, vendors, and facility staff.
· High school diploma or equivalent. A college degree is not required for candidates with sufficient relevant field experience.
· Ability to satisfy customer onboarding, background suitability, badging, safety, and site-access requirements.
Preferred Qualifications / Certifications
· BICSI Installer 1, Installer 2 Copper, Installer 2 Optical Fiber, BICSI Technician, or equivalent industry training.
· Manufacturer training in structured cabling, fiber optics, or test/certification platforms (Fluke Networks or equivalent).
· OSHA 10 or other construction/low-voltage safety training.
· Prior experience supporting Federal, VA, healthcare, campus, or other mission-critical occupied facilities.
· Experience supporting IP cameras, access-control devices, wireless access points, or other network-connected low-voltage endpoints is a plus.
Ideal Candidate Profile
The ideal candidate is a dependable field technician who can move between service-ticket work and small project assignments, understands structured cabling standards, documents work cleanly, and can troubleshoot physical-layer issues without requiring constant supervision.
Compensation
Job Types: Full-time / 1099/W-2
Work Remotely:
· No
Work Location:
· Hampton VA Medical Center 100 Emancipation Drive Hampton, VA 23667-001
· Opportunities for national travel are available.
Schedule:
· 8-hour shift
· Weekday/night Overtime availability
· Weekend Overtime availability
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