Job DescriptionOur client is seeking an IT Support Technician / Junior Systems Administrator to provide technical support, maintain IT infrastructure, and ensure seamless technology operations for end users. This role combines hands-on technical support with system administration responsibilities, making it ideal for professionals looking to grow their careers in IT.
The successful candidate will be customer-focused, detail-oriented, and capable of supporting hardware, software, network, and server environments while delivering exceptional service to users.
Key Responsibilities
- Provide technical support for desktops, laptops, printers, software applications, and network connectivity issues.
- Install, configure, troubleshoot, and maintain hardware and software systems.
- Support Windows and Mac operating systems.
- Create, modify, and manage user accounts in Active Directory.
- Assist with Windows Server administration and system maintenance.
- Troubleshoot network connectivity issues and escalate complex problems when necessary.
- Manage and maintain printers, peripherals, and related equipment.
- Respond to help desk requests and document resolutions.
- Maintain accurate inventory and asset records.
- Collaborate with IT team members on projects, upgrades, and technology initiatives.
- Provide exceptional customer service to end users while meeting established service levels.
- Assist with technology support during special events and organizational initiatives.
Qualifications
Required
- Associate's degree in Information Technology, Computer Science, or related field, or equivalent experience.
- Experience providing desktop, help desk, or technical support.
- Knowledge of Windows operating systems and PC hardware.
- Basic understanding of networking concepts and troubleshooting.
- Strong customer service, communication, and organizational skills.
- Ability to work independently and as part of a team.
Preferred
- Experience with Active Directory and Group Policy.
- Windows Server administration experience.
- Experience supporting Microsoft Office and Microsoft 365 environments.
- Familiarity with printer management and network-attached devices.
- Knowledge of scripting, automation, or basic web technologies.
- Industry certifications such as CompTIA A+, Network+, Microsoft, ITIL, or related certifications.
Ideal Candidate Background
Candidates with experience in the following roles are encouraged to apply:
- Desktop Support Technician
- Technical Support Specialist
- Junior Systems Administrator
- Network Support Technician
Skills
- Hardware & Software Support
Why Apply?
- Opportunity to grow into systems and network administration responsibilities.
- Exposure to a wide range of enterprise technologies.
- Collaborative and supportive team environment.
- Stable full-time position with career advancement potential.
About Endurance IT ServicesEndurance IT Services provides Managed IT Services, Cybersecurity Solutions, Network Infrastructure, and IT Consulting to help businesses stay secure, connected, and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, as well as internal full-time positions.
Some opportunities may not be exclusive and may evolve as we work with clients-but our mission remains consistent: helping candidates find the right job that aligns with their skills and career goals.
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