Description
We are looking for a Desktop Support Analyst to provide front-line technical assistance in an education setting. This long-term contract position supports both students and staff by resolving everyday hardware and software issues with a responsive, service-oriented approach. The role combines walk-up support with on-site classroom assistance, making it ideal for someone who enjoys hands-on troubleshooting and direct user interaction.
Responsibilities:
Deliver first-line technical support for students and employees by diagnosing and resolving common device and workstation issues
Provide in-person assistance at a support desk while also responding to requests for help in classrooms and other campus areas
Troubleshoot and support Apple laptops used by staff, including operating system and device-related concerns
Assist students with Chromebook issues, ensuring devices are functional and ready for daily academic use
Address PC desktop and workstation problems involving hardware, software, connectivity, and user access
Document reported incidents, track resolutions, and escalate more complex problems when necessary
Maintain a detail-focused and approachable support experience for users with varying levels of technical knowledge
Requirements
Experience delivering Tier 1 or desktop support in a user-facing environment
Hands-on ability to troubleshoot PC workstations, Chromebooks, and Mac OS devices
Working knowledge of common hardware, software, and peripheral issues
Strong customer service skills with the ability to communicate clearly with students and staff
Comfort providing both desk-side and mobile on-site support across classrooms or office spaces
Ability to prioritize multiple support requests in a fast-paced environment
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03710-0013486579
- Posted 5 hours ago
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