Description
We are looking for a Desktop Support Analyst to provide hands-on technical support for a manufacturing site in Klingerstown, Pennsylvania. This Long-term Contract position supports both office-based employees and production operations, requiring someone who can manage daily support needs while also contributing to broader technical improvements. The role offers a mix of independent work, collaboration with centralized IT teams, and occasional travel for training and backup site coverage.
Responsibilities:
Deliver day-to-day desktop and endpoint support for users in both office and plant environments, resolving hardware, software, and access-related issues.
Record, monitor, and close support requests through the designated service management platform, ensuring timely follow-through and accurate documentation.
Troubleshoot recurring technical problems, identify underlying causes, and implement lasting fixes that reduce repeat incidents.
Assist with planning and execution of site-based IT projects such as workstation deployments, software rollouts, infrastructure updates, and facility technology changes.
Configure, deploy, image, and maintain enterprise endpoint devices, including desktops, laptops, and other user computing equipment.
Support mobile and peripheral technologies used in manufacturing operations, including managed devices, scanners, label printers, and similar tools.
Provide remote backup support for additional locations and travel periodically when onsite assistance or training is needed.
Requirements
At least 3 years of experience in desktop or technical support roles, preferably in a manufacturing or industrial setting.
Working knowledge of Active Directory, Microsoft 365, Windows 10, desktop hardware, and workstation support.
Experience with desktop imaging, endpoint configuration, and tools such as Microsoft SCCM or comparable system management platforms.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03710-0013471101
- Posted 1 day ago
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