Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance and dependable end-user support in Edison, New Jersey. This Long-term Contract position is ideal for someone who can resolve a wide range of desktop, device, and access issues while helping maintain a stable and efficient IT environment. The role requires a strong service mindset, solid troubleshooting ability, and close collaboration with internal technology teams to keep daily operations running smoothly.

Responsibilities:
Deliver advanced support for Windows, macOS, and mobile devices, resolving escalated technical problems with a focus on timely service restoration.
Install, configure, and maintain desktops, laptops, printers, and related peripherals to support employee productivity across the organization.
Investigate and address issues involving enterprise applications, user access, and network connectivity while ensuring clear communication with end users.
Create and update system images, and carry out hardware replacements, software installations, and version upgrades as needed.
Write and maintain clear operating procedures and internal support documentation to improve consistency and knowledge sharing.
Track service desk performance data, review recurring issue patterns, and recommend improvements that enhance response efficiency and service quality.
Partner with network, security, and infrastructure teams to coordinate resolution of complex incidents and multi-team technical problems.
Oversee IT asset records, support software license tracking, and help manage equipment refresh cycles throughout the device lifecycle.

Requirements

Hands-on experience supporting desktop environments in a help desk or desktop support capacity.
Working knowledge of Active Directory for basic user account and access-related support tasks.
Strong proficiency with Microsoft Windows, including Windows 10 troubleshooting and system support.
Familiarity with service desk ticketing processes and the ability to manage and prioritize multiple support requests.
Ability to perform foundational technical troubleshooting across hardware, software, and peripheral devices.
Experience assisting users with connectivity, application access, and general workstation issues.
Strong communication skills and a customer-focused approach to delivering technical support.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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